Accessibility statement

Overseas services

We can send your parcel anywhere in the world at discounted prices. For despatch the same day your parcel must be in the Mailroom no later than 2.00pm.


Due to new regulations, International Packet and Parcel Mail now requires Customs clearance.

CN22 (Items under 2kg that are samples, not commercially sold or personal mail)

For non-commercial items under 2kg, please complete a CN22 Customs label. (Alternatively, see attached printable version (Excel file)).

CN22 Customs Declaration (MS Excel , 15kb)

Overseas Information Document (Commercial Items or Items over 2kg)

For mail weighing in excess of 2kg, or mail that is part of a commercial transaction, please complete the Overseas Information Document (see below) and attach it to the item.

Printable Overseas Information Requirements (MS Word , 37kb)

When completing these forms, please be as clear and detailed about the contents of your item as you can – it will help avoid delays or customs officials having to open your item.


How your post should look:

  1. Make sure the address is clear and written in the middle of your envelope.
  2. Do not use Sellotape on the front of post as it can interfere with our franking ink.
  3. To ensure you always get your mail back if it is not deliverable, include a return address on the back of your letter or parcel.

Packet and parcel prices for overseas shipping

For prices, or bulk mailings, please contact the Mail Room directly.

Other services

International signed

If you would like your item to be recorded upon delivery we can send it via Royal Mail.

  • Prices start from £6.80. 
  • The price includes a £50 compensation cost. If you are sending valuable items and need more cover, enhanced compensation is available.

Tracked delivery

This Royal Mail service provides priority handling both here and overseas with quick despatch on the next available flight to its destination. It is also electronically tracked.

  • Prices start from £6.80. 
  • The price includes up to £50 compensation cost. If you are sending valuable items and need more cover, give us a call on 01904 322049.

Opening hours

Main Mailroom depot:

Monday-Friday 10.30am-1.30pm


You can also use the Pack It & Post service at the Print and Design Shop in Market Square.


Piazza parcel collection: 

Term time

Monday - Wednesday 9.00am - 5.00pm and 6.00pm - 8.00pm

Thursday 9.00am - 3.15pm and 6.00pm - 8.00pm

Friday 9.00am - 5.00pm and 6.00pm - 8.00pm

Outside term time

Monday - Wednesday 9.00am - 5.00pm 

Thursday 9.00am - 3.15pm 

Friday 9.00am - 5.00pm