A series of user guides to help with using PURE are available. Additionally, in order to better ensure a support service that is more tailored to users needs, departmental administrators (see table below) have kindly agreed to act as local PURE contacts and should preferably be the first port of call for queries.
If your department is not listed or if your query is more general please contact the Research Systems Support Hub (for PURE: email@example.com; tel 5394 or 5395) and we’ll do our best to assist. We aim to respond to most queries within 2 working days but please be aware this may vary during holidays or busy periods. Users of Slack can also contact the research system support group on our channel @research-sys-support.
For enquiries on Open Access, White Rose Research Online (WRRO – York’s publications repository), Research Data Management and ORCID you can also contact the Library Research Support Team (firstname.lastname@example.org).
|Department||PURE contact||Phone extension|
|Archaeology||Jo Tozer/Rhys Williamsemail@example.com / firstname.lastname@example.org||3921 / 3972|
|Biology||Jane McCarthy/Tom Feasbyemail@example.com||8502 / 8507|
|Computer Science||Bob French/Becky Polson/Ruth Weatherillfirstname.lastname@example.org||5417 / 5669 / 5498|
|Electronic Engineering||Paul Rosen/TBAemail@example.com||2230|
|Environment and Geography||Annabel Jenkins/Andy Poyerfirstname.lastname@example.org||4063|
|Language & Linguistic Science||Marianne McNeillemail@example.com||2651|
|Mathematics||Annabel Jenkins/Andy Poyerfirstname.lastname@example.org||3895 / 3071|
|Physics||Iain Larmour/Jenni Priestleyemail@example.com||6498 / 4315|
|Social Policy and Social Work||Nicola Moodyfirstname.lastname@example.org||1476|
|Theatre, Film & Television||Marieke Nautaemail@example.com||5237|
The "PURE Academy" provides online training session courses for PURE users, guided by Elsevier’s PURE support team:
Launched in April 2017, the courses range from those designed to support personal users add content to PURE to those focused on ‘behind the scenes’ technical elements.
If you attend any of these, please do let us know how you found them. Please also be assured that the Academy complements the existing guides and documentation. The PURE Support team will continue to answer questions and provide support.
Departmental training sessions tailored to your requirements can be arranged where sufficient demand exists. Please contact the Research Systems Support Hub (for PURE: firstname.lastname@example.org; tel 5394) for further details.