Accessibility statement

PURE training and support

Who can I contact for training and support?

A series of user guides to help with using PURE are available. Additionally, in order to better ensure a support service that is more tailored to users needs, departmental administrators (see table below) have kindly agreed to act as local PURE contacts and should preferably be the first port of call for queries.

If your department is not listed or if your query is more general please contact the Research Systems Support Hub (for PURE: pure-support@york.ac.uk; tel 5394 or 5395) and we’ll do our best to assist. We aim to respond to most queries within 2 working days but please be aware this may vary during holidays or busy periods. Users of Slack can also contact the research system support group on our channel @research-sys-support.

For enquiries on Open Access, White Rose Research Online (WRRO – York’s publications repository), Research Data Management and ORCID you can also contact the Open Research Team (lib-open-research@york.ac.uk).

Department PURE contact Email Phone extension
Archaeology Jo Tozer arch-research-support@york.ac.uk 3921
Biology Jane McCarthy /
Marie Fleming		 biol-research-office@york.ac.uk 8502 / 8655
Centre for Health Economics Ben Phillips
Alex Rollinger		 che-web@york.ac.uk  8855 / 1461
Chemistry Damian Shaw chem-research@york.ac.uk 1157
Computer Science Bob French
Hayley Taylor
Ruth Weatherill		 cs-rso@york.ac.uk 5417 / 5669 / 5498
Economics Megan Rose econ-researchsupport@york.ac.uk 4592
Education Alice Hiendl

education-research-administrator@york.ac.uk

 6391
English Helen Barrett helen.barrett@york.ac.uk 3336
Environment and Geography Laura Smith environment-research@york.ac.uk 4063
Health Sciences Gavin Macmillan gavin.macmillan@york.ac.uk 1389
Language and Linguistic Science Marianne McNeill marianne.mcneill@york.ac.uk 2651
Mathematics Annabel Jenkins annabel.jenkins@york.ac.uk 3895
Politics Natalie Browne natalie.browne@york.ac.uk 

 2694
Psychology Laura Tissiman laura.tissiman@york.ac.uk 3185
School for Business and Society Eric Swales
Nicola Moody		 sbs-research@york.ac.uk  
School of Physics, Engineering and Technology Paul Rosen
Jenni Lucas
Alison Edwards /
Warren Langthorne		 pet-research-support@york.ac.uk  
Sociology Sheila Davitt sheila.davitt@york.ac.uk  
York Law School Sophie Gibson sophie.gibson@york.ac.uk 5738

What other guidance is available?

The "PURE Academy" provides online training session courses for PURE users, guided by Elsevier’s PURE support team:

Launched in April 2017, the courses range from those designed to support personal users add content to PURE to those focused on ‘behind the scenes’ technical elements.  

If you attend any of these, please do let us know how you found them. Please also be assured that the Academy complements the existing guides and documentation. The PURE Support team will continue to answer questions and provide support.

Departmental training sessions tailored to your requirements can be arranged where sufficient demand exists.  Please contact the Research Systems Support Hub (for PURE: pure-support@york.ac.uk; tel 2833) for further details.