Realising the Promise of Integrated Neighbourhood Teams - York

The Context

• A health and care system that is uncertain about how to move from reacting to the scale of demand to proactively meeting population health needs fairly. 
• Where there is the opportunity to provide personalised care with more continuity for people with complex needs, which has the potential to reduce demand, and improve job satisfaction, but where that opportunity cannot be realised without headroom. 
• Which in turn requires collaboration through experimentation and learning through doing real work together, rather than didactic traditional approaches.
• All this is set within the national trend for PCNs to move away from the delivery model that dominated in the pandemic (a funding post box) to the original conception of PCNs as networks that provide support to secure resilient general practices, and that collaborate with services and communities to meet needs that can’t be met by general practice alone. 
• This will meet the intention of the Fuller Stocktake to create the opportunity for collaboration with wider partners to meet complex needs. 

Delivery method 

5 days face-to-face days of learning, development, and peer support in York.

3 x online Action Learning Sets lasting 3 hours and a Communities of Practice session lasting 2 hours. 

Optional additional learning and development:

1. 1:1 Coaching online  – 3 sessions of 2 hours. 
2. Team Coaching online – 6 x 2-hour sessions with your team.

Who is this for?

This programme is for leaders who are establishing INTs in their ICB or place. Leaders access the workshops, Action Learning Sets, and Communities of Practice, and can also access Executive Guidance and Coaching.

In addition, we can provide Team Coaching for the Integrated Neighbourhood teams as you establish them. 

This five-day course is £3000 per person. Prices are exempt from UK VAT.

Optional additional learning and development activities:

1. 1:1 Coaching online - £1,500 
2. Team Coaching per team online - £3900

Please contact cpd@york.ac.uk to discuss a price to run this as a bespoke programme and to register your interest in coaching. 

Registration is done online by Credit/Debit Card for instant payment and a guaranteed secured place. Please note that the University of York cannot accept American Express cards.

Book Now

If you or your organisation cannot pay by credit/debit card please email cpd@york.ac.uk. Payments by invoice are subject to a £30.00 administration fee per invoice, places cannot be reserved or held in advance of booking or payment. All payments must be received before attending the course.

Please read the booking Terms and Conditions at the bottom of the first page

Professor Rebecca Malby

Becky lives in Ilkley and is a Professor in Healthcare Leadership at the University of York. She leads the national Universal Healthcare Network working on how the NHS can make sure services are fair for all; and is a national leader of Primary Care. She is an Independent Non-Executive Member for Future Generations at NHS West Yorkshire Integrated Care Board. She is known to be an energetic and enthusiastic leader of change and a forward thinker. She has made a sustained and demonstrable impact through her work on the quality of health services with global reach. Becky is also an advisor to the Bromley by Bow Centre in London, and the external examiner at the Imperial Digital Academy, and a nominator for the Ashoka network. Her book on networks has international reach Malby B, Anderson Wallace M. (2016) Networks in Healthcare. Managing Complex Relationships. Emerald. She is a reviewer for BMJ leader.

Becky blogs at beckymalby.wordpress.com on Primary care, coproduction, systems leadership, and innovation, and at pcnacademy.org.uk on Primary Care Networks. Becky also leads a campaign to clean up the sewage pollution in rivers, supporting a national network of local groups she was named on the ENDS report Power List 2023 of 100 UK environmental professionals who have made the greatest impact in the past two years; Becky also leads the Ilkley Great Get Together providing food to over 180 families struggling with the cost of living in Ilkley.

Federica Angeli

Federica Angeli joined the School for Business and Society as Professor in Management in September 2019. Prior to that, she was Philip Eijlander Associate Professor in Global Management of Social Issues at the Department of Organisation Studies at Tilburg University. Federica also held positions at Maastricht University (Care and Public Health Research Institute) and at the Indian Institute of Management Bangalore.

Federica graduated from the University of Bologna, where she obtained a BSc and an MSc in Industrial Engineering (summa cum laude) and a PhD in Management in 2009. Her research focuses on organisational adaptation and learning to address complex societal issues, with a particular focus on inclusive healthcare delivery, poverty alleviation and societal resilience.

Federica is a member of the Royal Society of Arts, Manufacturing and Commerce, of the Academy of Management (Healthcare Management Division, Social Issues in Management Division) and of the European Group of Organisation Studies (EGOS). She also serves as Academic Editor for PLOS One. Since 2015, she has co-convened a conference sub-track at the EGOS yearly Colloquium, to reflect on contemporary challenges facing healthcare organisations.

Nick Downham

Nick is a respected and nationally recognised improvement and organisational development (OD) expert. He specialises in Quality Improvement (QI), Lean techniques, systems theory and people centred services. He has led large-scale improvement programmes over a range of levels in both secondary and primary care. Nick also is an accomplished presenter and
teacher – contributing to a number of high profile executive and clinical leadership programmes for the NHS.
Nick believes in the fundamental role amazing public services can play in supporting people when at their most vulnerable. He has supported a wide range of organisations in their improvement journeys. These range from hospitals, universities, general practice, hospices and ICBs.

Find out more about Nick

Tania Eber

Tania’s background as a General Practitioner (GP) – and subsequently as an Organisational Development (OD) consultant and executive coach – has provided her with years of first-hand experience of working within the NHS.  Her work has spanned across professional disciplines and organisational boundaries, from frontline staff to directors and CEOs.  She has worked with individuals, groups, teams, and whole services, including the intersection between the NHS and the third sector, to deliver successful change and transformation.  She has extensive experience of designing and delivering participative and productive leadership programmes and large-scale events designed to engage, promote and deliver change.

Tony Hufflett

Tony is a data activist and communicator who helps organisations get the most from the data available to them. In healthcare this is both a growing challenge and huge opportunity. Working with a team of marketing science experts and researchers, he brings analytical tools, creative thinking and communication skills to bear on healthcare data. These might include text analytics, data visualisation, machine learning or many other approaches. They will always include direct conversations and sense-making discussions.

His experiences range from complex multivariate work through to qualitative work, but is always anchored by a patient perspective in healthcare, and rests on a clear mission to get to ‘approximately correct rather than precisely wrong’ every time.

Tony has previously lived and worked in the USA, Japan and France. After graduating from Imperial College London, Tony trained and worked for the global branding and market research company Novaction (later part of IPSOS) in Paris and Tokyo and then established a successful office in Boston and worked in the USA for 10 years.

He subsequently joined the management consultancy ‘MaPS’ (Marketing and Planning Systems) in Boston as an equity partner. MaPS became part of the Kantar / WPP global advertising group. His clients were worldwide consumer organisations such as Unilever, American Express, VW Audi, Coca Cola, Disney, Apple Computer and many other household names.

Refocussed on the public sector and healthcare in the UK since 2010, Tony set up Datasyrup and has now worked in primary and acute care for many different general practices, PCNs, ICS, CCGs, federations and trusts. He works in a space that blends together data analytics and pragmatic improvement.

Paul Jansen

Paul is the co-founder of Trust Works, which delivers interactive, fun and thought-provoking programmes that inspire and provide practical tools and skills to organisations who want to learn about self-management, empowerment and autonomy. Trust Works also provides tailormade support to organisations through consultancy and coaching, helping them to introduce innovative ways of working that are suited to the hybrid times we are living in and are in tune with the aspirations of the latest generations of employers and staff.

His prior work includes three years at Buurtzorg Britain & Ireland in which he introduced the world-famous Buurtzorg model of integrated neighbourhood care through small local teams to many organisations in the UK. 

He also led and created several employee-owned social enterprises and other not-for-profit organisations in health, mental health and social care, mostly former public sector services. 

He is a non-exec board member on two social enterprises.

Paul is an INSEAD Executive MBA graduate and holds an MSc in Industrial Engineering & Management Science from Eindhoven University of Technology. 

Ian Kirkpatrick

Ian joined the School for Business and Society as Professor in Management in August 2019. Prior to that, Ian was the Monash Warwick Professor in Healthcare Improvement at Warwick Business School. He has also held posts at the Universities of Leeds (Business) and Cardiff (Business). While at Leeds, he acted as Director of the Leeds Social Science Institute and Chair of the Academic Quality Committee of the ESRC White Rose Doctoral Training Centre. In this role he was also a founder member of the Leeds Institute for Data Analytics.

Ian has a BA (Hons) in History from the University of York and an MSc in Industrial Relations from the London School of Economics. He obtained his PhD (in organisational theory) from Cardiff University.

Ian is a member of the American Academy of Management and European Group for Organisation Studies. He has held visiting positions at the Universitat Pompeu Fabra (Barcelona), Monash University (Melbourne) and the Zhongnan University of Economics and Law (Wuhan, China). He has taken on various editorial roles including as a member of the Executive Editorial Team of the British Sociological Association journal: Work Employment and Society.

Sheinaz Stansfield

Sheinaz has clinical, managerial and board level experience in complex NHS commissioning and provision, and extensive experience facilitating transformation though small/large scale quality improvement. Sheinaz focuses on high quality patient care and is also involved in shaping policy and quality in primary care at national and local level. 

Payment

• Online payment via credit or debit card is preferred. Payment by invoice incurs an additional charge of £30. Please note that the University of York cannot accept American Express cards.
• We regret that we cannot reserve or hold programme places in advance of booking or payment.
• Participants may cancel their place in the programme by emailing the cpd@york.ac.uk
• Registration fees are payable in advance of the course and are fully inclusive of tuition, course materials, lunch / refreshments at the course venue, but do not include accommodation.
• Standard fees - apply to organisations worldwide and are UK VAT exempt (i.e. VAT is not payable).

Cancellations

The following cancellation terms apply:

Standard conditions:
-  Cancellations made 30 days or more before the programme start date: programme registration fees refunded less a 10% administrative charge.
-  Cancellations made less than 30 days before the programme start date: no refund will be given

For bookings of between 1 and 5 people from the same organisation:
-  Cancellations made 30 days or more before the programme start date: programme registration fees refunded less a 10% administrative charge.
-  Cancellations made less than 30 days before the programme start date: no refund will be given. 

For larger bookings of 6 or more people from the same organisation:
-  Cancellations made 60 days or more before the programme start date: programme registration fees refunded less a 10% administrative charge.
-  Cancellations made less than 60 days before the programme start date: no refund will be given.
-  Should one person from a group booking from the same organisation cancel, substitutes can be made, or the standard conditions apply.

The University of York will not accept responsibility for any additional costs incurred by the participant (for example travel or accommodation arrangements).

• Attendance

1. Substitutions may be made prior to the programme start date, provided you inform the CPD team cpd@york.ac.uk in writing and complete any registration documentation for the new participant. 

1. No substitutions are permissible once the programme has started.
2. Transfers between programmes are not possible.
3. In the unlikely event that, due to unforeseen circumstances, the programme has to be cancelled by the University of York, our liability is limited to a refund of paid programme registration fees only. 

Liability

• The Learning Management System (LMS) and the Virtual Learning Environment (VLE) are provided to you “as is” and we exclude all representations, warranties, conditions and terms expressly or implied by statute, common law or otherwise to the fullest extent permitted by law. We do not guarantee that:

use of the LMS, VLE or Zoom will be compatible with all hardware and software,
use of the LMS, VLE or Zoom will be uninterrupted or error or virus free,
use of the LMS, VLE or Zoom will deliver any specific outcome for its users, or defects on the LMS, VLE or Zoom will be corrected (save for those defects which the University of York is obliged to correct by law).

• You must take appropriate steps to ensure that you regularly check for and protect against viruses when using the LMS, VLE or Zoom on any device.
• We may terminate your account or your access to/use of the LMS or VLE with immediate effect:

- if we reasonably believe you are in breach of these terms and conditions and/or the code of conduct;
- in order to prevent any abusive, fraudulent or unlawful activity;
- where necessary to prevent or stop any harm or damage to the university, any learner or the general public.

• To the fullest extent permitted by law, the aggregate liability of the University of York, to you, the Customer, to under or in relation to these terms and conditions shall be limited to the total price payable by you under these terms and conditions.
• Nothing in these terms and conditions shall exclude or limit liability for negligence resulting in personal injury or death; fraud; or for any other type of liability that, by law, cannot be limited or excluded.

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and the parties agree to submit to the jurisdiction of the courts of England and Wales.

Through registering for a course applicants are deemed to have accepted the above Terms and Conditions.