University wins awards for customer service and staff development
Posted on 12 February 2010
The Directorate of Facilities Management and the University’s subsidiary company, York Conference Park, have been presented with both the Investors in People and Customer First awards.
The Investors in People award recognises the University’s commitment to developing the knowledge and skills of its staff, while achieving the Customer First standard demonstrates a commitment to excellence in customer service.
Our staff have worked tremendously hard towards these awards
Keith Lilley
Keith Lilley, Director of Facilities Management and York Conference Park, said: "Our staff have worked tremendously hard towards these awards which they thoroughly deserve.
"Achieving these two accolades underlines the University’s commitment to staff development and to putting customer satisfaction at the heart of our work."
The Directorate of Facilities Management is responsible for estates, facilities and services across the University campus while York Conference Park is responsible for conference, printing and retail activities. Between them they employ 700 staff.
University of York Vice-Chancellor Professor Brian Cantor presented the awards at a special ceremony for staff.
Notes to editors:
- More information about the Investors in People scheme can be found at http://www.investorsinpeople.co.uk/.
- Details of the Customer First award are available at http://www.customerfirst.org/.
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