Eduroam is the University's wireless network.
Once you've set up your laptop, tablet, phone etc, you'll automatically connect to the internet once you're near a wifi hotspot.
Use the network setup tool to connect your device to eduroam.
You can do this before you arrive on campus if you wish.
If you're on campus, you can connect to the wifi network UoY Setup to run the setup tool.
- Log in using your University username to install the network set up tool
- Connect to the Eduroam network using your University username followed by @york.ac.uk
Note: From 28 February 2017, we're using a new network setup tool. Don't worry if it looks a bit different!
The recommended network for staff and students is eduroam.
Eduroam is available in York city centre, allowing staff and students to connect to wifi when out and about in York.
Once your device is set up to use eduroam, it will connect automatically when you're near wifi hotspots in the city centre.
Please note: the network in the centre of York is not an extension of the University's wifi network. For security reasons, facilities that are only available on campus will not be accessible. However, you can use the Virtual Private Network or Virtual Desktop Service to access these resources.
Eduroam at other universities
You can use your York username and password to access the internet at participating organisations:
If you need any help connecting to eduroam, please contact the Library & IT Help Desk.
The setup tool will attempt to load automatically when you open a web browser. If you prefer, you may load the tool manually.
If the automatic setup doesn't work on your device, try the manual setup guides:
If you can't get connected, please see our step-by-step troubleshooting giude:
To connect to the wireless network you will need:
The wifi speed depends on many factors, including levels of usage, and the device being used.
A wired connection will always provide better reliability and faster speeds.
To connect to the wireless network at the University, a console will need to support WPA2-Enterprise. This information should be available in the product description for the console.
Some games consoles that do not support WPA2-Enterprise can be set up to work on the wired network in study bedrooms on campus. For more information, please see:
Modern phones, tablets and computers will connect to our wireless or wired network using enterprise authentication known as 802.1X (on wifi this is sometimes called WPA2 Enterprise).
Wifi devices that don't support 802.1X can't connect to our wifi. However, some devices, such as games consoles, may work when connected to the wired network (see above).
As a general rule any device designed for a domestic setting and controlled from a phone or tablet also won't work.
For example, you can't use the following on eduroam:
If in doubt, before purchasing or bringing a device to campus it's always worth contacting IT Services to check if it can be supported.
If you find an area that is not covered by eduroam, please let us know. We will investigate whether we can extend coverage to that area. This can typically take up to five weeks to put in place. Please note, this will be subject to buildings restrictions (eg asbestos, building fabric issues, listed status).
Library & IT Help Desk
If you're having problems using wifi, get in touch with the Library & IT Help Desk.
|Service status||Live and supported service.|
|Hours of service||24/7|
|Service support||For help and support with this service, contact the Library & IT Help Desk.|
|Hours of support||Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.|
General IT Services targets:
|Resilience||The wireless infrastructure has been engineered with resilience at the heart of the design. There are multiple routers and controller hosted in two primary data centres.|
|The wireless technology uses shared public frequencies and therefore can be susceptible to interference from devices not in our control.|
|Review cycle||This service is reviewed every three years.|
Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:
If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.
If you wish to make a complaint, please see our complaints procedure.
Terms and conditions
This information is intended to supplement the University's terms and conditions:
To help us keep the network running smoothly, please note the following guidelines.
If you have any questions about appropriate use, or whether it's ok to connect a device to the network, please contact us for advice.
Many mobile phones and other devices allow you to create a personal wifi hotspot, usually using your 3G or 4G network. We ask you not to use this facility while on campus. Personal hotspots interfere with the campus wifi, causing significant local disruption.
Please minimise your use of Bluetooth devices on campus, especially indoors. Bluetooth uses the same frequencies as wifi, and can cause local disruption to our wireless network.
You are not allowed to use any of the following on the campus network. They can cause significant disruption and/or pose security risks.
We may allow you to register certain types of non-802.1X-capable devices for use with the wired network in study bedrooms. These devices can include:
In exceptional cases, a small switch may be permitted within a single study bedroom. You must obtain prior permission from IT Services.
Please contact the Library & IT Help Desk for more details of these exceptions, and how to request them.
On first connection, Windows users will be prompted to choose a network location.
We strongly recommend you choose Public network. This stops your computer from being visible to other computers around you (eg other people using eduroam).
Depending on your security settings, choosing one of the other options may result in other people being able to see your files.