Eduroam is the University's wireless network.
Once you've set up your laptop, tablet, phone etc, you'll automatically connect to the internet once you're near a wifi hotspot.
Use the network setup tool to connect your device to eduroam.
You can do this before you arrive on campus if you wish.
If you're on campus, you can connect to the wifi network UoY Setup to run the setup tool.
eduroam installer, or follow the manual setup guides.
- Log in using your University username to install the network set up tool
- Connect to the Eduroam network using your University username followed by @york.ac.uk
The recommended network for staff and students is eduroam.
Network connectivity for home wifi devices not capable of connecting to eduroam. Currently “mydevices” connectivity is restricted to certain wifi devices:
You need to register your device with us so that they can connect to the network. As part of the registration process, you'll need to provide your device's MAC address. We have instructions for some devices:
You can also use the same registration page to register your games consoles for the wired network.
On-campus users only. Off campus users will need to connect through the VPN to view the registration page.
Eduroam is available in York city centre, allowing staff and students to connect to wifi when out and about in York.
Once your device is set up to use eduroam, it will connect automatically when you're near wifi hotspots in the city centre.
Please note: the network in the centre of York is not an extension of the University's wifi network. For security reasons, facilities that are only available on campus will not be accessible. However, you can use the Virtual Private Network or Virtual Desktop Service to access these resources.
Eduroam at other universities
You can use your York username and password to access the internet at participating organisations:
If you need any help connecting to eduroam, please contact the Library and IT Help Desk.
The setup tool will attempt to load automatically when you open a web browser. If you prefer, you may load the tool manually.
If you have problems using the University's network setup tool, please also try using eduroam installer from cat.eduroam.org, or follow the manual setup guides below.
If the automatic setup doesn't work on your device, try the manual setup guides:
These videos will take you through the process of connecting your devices to the University wifi network (eduroam).
If you can't get connected, please see our step-by-step troubleshooting guide:
To connect to the wireless network you will need:
The wifi speed depends on many factors, including levels of usage, and the device being used.
A wired connection will always provide better reliability and faster speeds.
To connect to eduroam, your console will need to support WPA2-Enterprise. This information should be available in the product description for the console.
If your console doesn't support WPA2-Enterprise, you can still connect to a dedicated wifi network called mydevices - see the Overview tab on this page for details. You can also connect to the wired network in study bedrooms on campus. For more information, please see:
Phones, tablets and computers connect to our wireless or wired network using enterprise authentication known as 802.1X (on wifi this is sometimes called WPA2 Enterprise).
At the moment, most wifi devices that don't support 802.1X can't connect to our wifi. The exception is games consoles (see above). However, some devices may work when connected to the wired network, including:
You'll need to register your device for our 'mydevices' network before you can connect it:
As a general rule any device designed for a domestic setting and controlled from a phone or tablet won't work.
For example, you can't use the following on eduroam:
If in doubt, before purchasing or bringing a device to campus it's always worth contacting us to check whether you’ll be able to connect it to the network.
If you find an area that is not covered by eduroam, please let us know. We will investigate whether we can extend coverage to that area.
Library & IT Help Desk
If you're having problems using wifi, get in touch with the Library and IT Help Desk.
|Service status||Live and supported service.|
|Hours of service||24/7|
|Service support||For help and support with this service, contact the Library and IT Help Desk.|
|Hours of support||Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.|
General IT Services targets:
|Resilience||The wireless infrastructure has been engineered with resilience at the heart of the design. There are multiple routers and controller hosted in two primary data centres.|
|The wireless technology uses shared public frequencies and therefore can be susceptible to interference from devices not in our control.|
|Review cycle||This service is reviewed every three years.|
Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:
If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.
If you wish to make a complaint, please see our complaints procedure.
Terms and conditions
This information is intended to supplement the University's terms and conditions:
To help us keep the network running smoothly, please note the following guidelines.
If you have any questions about appropriate use, or whether it's ok to connect a device to the network, please contact us for advice.
Many mobile phones and other devices allow you to create a personal wifi hotspot, usually using your 3G or 4G network. We ask you not to use this facility while on campus. Personal hotspots interfere with the campus wifi, causing significant local disruption.
Please minimise your use of Bluetooth devices on campus, especially indoors. Bluetooth uses the same frequencies as wifi, and can cause local disruption to our wireless network.
You are not allowed to use any of the following on the campus network. They can cause significant disruption and/or pose security risks.
On first connection, Windows users will be prompted to choose a network location.
We strongly recommend you choose Public network. This stops your computer from being visible to other computers around you (eg other people using eduroam).
Depending on your security settings, choosing one of the other options may result in other people being able to see your files.