IT Services design and build bespoke software solutions to support the various administration needs of the University.
The systems and services we create are typically aimed at solving resource intensive processes that have the potential to be used in a wide range of departments.
This service is available to staff only.
Requests should initially be discussed with the relevant service manager in support departments or the Faculty Operations Managers.
The request will then be presented to the Business Systems Executive. This group meets every six weeks.
The process will involve discovery, design and implementation, and will involve a range of IT Services staff, including:
Smaller scale system enhancements may be made without a full project team.
|Service status||Live and supported service.|
|Service support||For help and support with this service, contact the IT Support.|
|Hours of support||Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.|
Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:
If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.
If you wish to make a complaint, please see our complaints procedure.
You may be required to to be the service owner for the system or service that is developed.
This will involve providing first line support to end-users and maintaining a roadmap for sustainability and future development.