Accessibility statement

IT Services over the bank holiday

Posted on 27 April 2023

We will be offering an only email service for the upcoming bank holiday Mondays:

  • 1 May 
  • 8 May 
  • 29 May 

IT Services staff will continue to monitor IT systems to ensure that they are operating correctly.  

Paper will be topped up in all York Print Plus devices for students and the York Print Plus devices in the Library will also be checked by Library staff over the bank holiday weekend. Remember, there are lots of alternatives to printing available, visit our printing alternatives webpage to find out more.

All services should be available as usual outside normal hours but access to IT rooms will be subject to college opening hours. If you have any IT queries please email

Members of our Systems and Networking teams will monitor our systems remotely to ensure that they are operating correctly and will respond in case of an IT emergency. As usual, please contact if you need to report any problems, or contact our Computer Emergency Response Team if you need to report an IT security emergency.

In the event of an emergency, we will endeavour to provide information via our Twitter feed and status page

You can find lots of help and guidance on our support portal including things to check before the long bank holiday weekend:

Know your University password

If you’ve received an email telling you that your University password will expire over the Easter break, we’d recommend that you change your password now so that you don’t get locked out of your account.

Don't follow links in unexpected emails that tell you to change your password, that your account needs reactivating or that your account is due to close. To change your University password follow these instructions:

If your password has expired recently, then you can log in to the Identity Manager and you’ll be prompted to change it. Once you’ve changed it, you’ll be able to access the rest of your account again.

Check your two-factor authentication works

Make sure that your two-factor authentication (2FA) is working correctly.


Make sure your registered phone number is up-to-date by logging in to the Duo SelfService Console. This will allow you to receive passcodes by text message if you have issues using the Duo Mobile app.

If you get a new phone, you can use Duo Restore (or your phone number - if you still have the same number) to get it working on your new device:


Generate a set of backup codes from Google so that you can use these if you have problems logging in to your account with 2FA (also called 2-Step Verification by Google). Keep these backup codes in a safe place.

If you get a new phone, follow these steps to update your 2FA settings in your Google account:

Top tip! It's best to make sure that your two-factor authentication is working on your new phone before you reset/wipe your old phone.

Further information and troubleshooting guidance on 2FA can be found on our website:

Learn how to recogonise phishing emails

Phishing emails are fake email messages that claim to be from an organisation that you may trust (eg universities or banks). Often they ask you to provide your personal details by replying or clicking a link. They may suggest you'll lose your account if you don't do so.

Follow our guidance to stay safe:

If you receive a phishing email, report it! This will help Google to block similar scam emails in the future:

Update your security questions

Log in to the Identity Manager with your username and password to update your security questions.

You can use your security questions to reset your password if you forget it.

If you use a managed laptop...

Make sure you can log in to your managed laptop successfully. And don’t forget your charger!

You can install lots of commonly-used software through the Software Center.

If you need to change your password follow the steps on this page:

If you're on campus over the break...

Make sure the devices you use can connect successfully to the University network:

You can print directly to the PrintCloud from a computer, tablet or smartphone:

If you're working away from campus...

You can still access many of our services, including email, filestores and software:

If you plan on using the University VPN or the Virtual Desktop Service, please set it up in advance so you can check it is working correctly.

For students and staff visiting China, our China Connect service can be used to access University services, Google and other websites needed for teaching, learning and research.

Help save energy

Please remember to switch off your computer, and other equipment like monitors and docking stations, if you know that you won't be using them (including accessing it via Remote Desktop).