Network partnerships

Related pages

Eligible external organisations can request to connect to the University of York/Janet network.

Connections are a minimum of 1 Gb/sec.

Overview

Eligibility

The organisation must be campus or York Science Park based.

Their main activity must be in higher or further education, or they should be involved in collaboration with the research or education community (in the UK or elsewhere).

We can provide a University of York network connection to eligible external organisations.

A network feed from a University managed IP v4 router.

Connections will be provided at a minimum of 1Gb/sec. Where 10G/b sec is required, we may need to pass on installation costs.

How to request

To request a network connection, please contact the Library & IT Help Desk.

When dealing with requests to provide a new link, we aim to provide an initial response within five working days, and complete installation within 5 weeks. However, this is subject to Estates restrictions.

Help & troubleshooting

Library & IT Help Desk

If you're having problems with your network connection, get in touch with the Library & IT Help Desk.

Our commitments

Service status Live and supported service.
Hours of service 24/7
Service support For help and support with this service, contact the Library & IT Help Desk.
Hours of support Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.
Target availability

General IT Services targets:

Resilience The feeding router will have multiple resilient links to the rest of the University of York infrastructure.

Known risks

There is only a single feed into the organisation.
Policies  York local acceptable use policy
Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.