We have changed the service desk software that we use to deal with IT queries.
Please email firstname.lastname@example.org or call us on +44 (0)1904 323838 with any IT queries. Issues will normally be handled Monday to Friday, 9am to 5pm.
When you submit an issue, you will receive an automatic email containing a unique issue number to let you know it has been received. You will then receive further emails to request more information and/or give you the answer to your question. Staff may also contact you by phone.
We are in the process of transferring our Knowledge Base articles from Footprints to the new service desk tool.
|Service status||Live and supported service.|
|Hours of service||24/7|
|Service support||For help and support with this service, contact the IT Support.|
|Hours of support||Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.|
General IT Services targets:
|Resilience||Two servers are mirrored between data centres and have automatic failover in case of disaster.
If the service goes down, access to incoming emails for all workspace can be read and responded to via Google Mail.
Reviewed when standards change or supplier support is removed.
Upgrades are scheduled when released by supplier, usually once a year.
Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:
If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.
If you wish to make a complaint, please see our complaints procedure.