Student support and wellbeing
Get 24/7 urgent support
Call 999 for emergency services if you or someone else is in immediate danger.
On campus (urgent support or first aid): call Campus Safety on 01904 32 3333 or use the SafeZone app.
If abroad, SafeZone can connect you to local emergency services.
Report an incident
Submit a named or anonymous report regarding staff or student misconduct.
Covers harassment, sexual misconduct, domestic abuse, safeguarding issues and other forms of interpersonal misconduct.
Frequently used
What do you need help with?
Ask for support or advice
The topics above are a great place to start and find answers quickly. If you need tailored advice, our specialist teams are here to help.
Money, housing and academic progress
Student Advice:
Get advice on money and student loans – the team can even contact Student Finance on your behalf. You can also get help with private housing, formal academic processes and dedicated support if you're from an under-represented background.
Contact Student Advice (referral form)
Wellbeing Officers:
Your department-based contact for day-to-day pastoral support, course worries and personal guidance.
Online and research degrees:
Different academic processes can apply. Your department provides tailored advice to help with your academic progress.
Wellbeing and mental health (Open Door)
Wellbeing Officers:
Your department-based contact for day-to-day pastoral support, course worries and personal guidance.
Open Door:
Confidential appointments with mental health practitioners for psychological or mental health difficulties.
Disabilities
The University provide a range of activities, services and support to help students with a disability get the most out of University life.
Disabilities can include physical disabilities, neurodiversity, specific learning difficulties (SpLD), long-term health conditions and mental health difficulties.
International students
International Student Support:
Dedicated support for international students. They can support you with matters relating to visas, immigration, working restrictions, healthcare entitlements, entering and leaving the UK, and opening UK bank accounts.
I'm not sure where to start (Student Hub)
Student Hub:
If you're not sure who can help, contact the Student Hub.
Open 10am to 4pm, Monday to Friday.
- Visit the Student Hub located at Sally Baldwin Block D, Campus West
- +44 (0)1904 32 4140
- student-hub@york.ac.uk (responses within five working days)
Student life and belonging
