Accessibility statement

Vault

Vault is the University-managed cold storage system (for files that are accessed extremely infrequently).

Overview

Eligibility

Upon initial release, the service will be restricted to specific staff members who have requested access.

Vault provides unlimited cold storage and is appropriate for storing sensitive data.

Your first 500TB is free; after that, we may start charging.

File access can take up to 24 hours and you must explain why it's necessary.

How to request access

Contact itsupport@york.ac.uk and explain why you would like to use the service.

Help & troubleshooting

Library & IT Help Desk

If you're having problems with Vault, get in touch with the Library and IT Help Desk.

Our commitments

Service status Beta release
Hours of service 24/7
Service support For help and support with this service, contact itsupport@york.ac.uk.
Hours of support 9am to 5pm, Monday to Friday.
Fault management Linux Systems Group will troubleshoot.
Target availability

General IT service targets:

Review cycle

Every week while the service is in its beta stage; every year once the service is in production.
Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

Complaints procedure

If you wish to give us general feedback on this service, please see our page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.

Your responsibilities

We expect you to update your vaults as required e.g. if a current owner leaves the University.