Dr Nicola Palmer
Lecturer in Management

Profile

Biography

I am a part-time Lecturer for York Management School. My academic background lies in Tourism Studies. I gained my PhD funded by the University of Wales/Open University in 1999 and I have researched and taught at UK universities since the 1990s (with some teaching experience at Spanish and Swedish universities also). In 1992-1993 I completed an internship in the Research and Corporate Planning Department at the Wales Tourist Board and this confirmed my interest in public sector policymaking and stakeholder management. After my PhD, I entered private sector management consultancy, specialising in education, training and regeneration.  I have continued to lead projects for a range of clients including the EU, government offices, regional development agencies (RDAs), and destination marketing organisations (DMOs). My love of teaching reflects my interests in people (cultures and communities) and places (development and regeneration). To date, I have 17 doctoral completions (PhD and DBA), sit on the EFMD Doctoral Steering Group and I am passionate about research supervision. I hold a PG Cert in Learning and Teaching in Higher Education (PGCLTHE) and Fellowship of the HEA (FHEA).

This year I will be involved in teaching and supporting the new online Masters' Research Methods Module, as well as delivering sessions on the MAN38M Dissertation Module and supervising a number of Masters’ dissertation students.

 

Subject Group

Work Management and Organisation

Research

Overview

My PhD research involved applying a systems approach to tourism destination image representation adopting an epistemological realist perspective. The research employed a range of quantitative and qualitative methods including, factor analysis and repertory grid analysis. I retain research interests in stakeholder management, governance and image/identity representation alongside my work on spatialities of power, post-soviet development, resource equity, symbolic capital and entrepreneurship.

Publications

Full publications list

 Peer-reviewed journal articles

  • Palmer, N. J. and Chuamuangphan, N. (2018) Governance and local participation in Ecotourism: community-level tourism stakeholders in Chiang Rai province, Thailand. Journal of Ecotourism. DOI: https://doi.org/10.1080/14724049.2018.1502248
  • Dorjsuren, A. and Palmer, N.J. (2018) Equity in tourism development: procedural justice and distributive justice in Mongolia, East Asia, Asian Journal of Tourism Research, 2 (1), pp.118-149. https://doi.org/10.12982/AJTR.2017.0006
  • Gorbuntsova, T., Dobson, S. and Palmer, N. (2018) Rural Entrepreneurial Space: A study of Local Tour Operators and ‘the Nenets’ Indigenous Reindeer Herder. The International Journal of Entrepreneurship and Innovation (IJEI), February - Online First: http://journals.sagepub.com/doi/full/10.1177/1465750317723220#
  • Palmer, N.J. and Chuamuangphan, N. (2017), Societal values and local responses to appropriate livelihoods, fairness and decision-making involvement in ecotourism: Chiang Rai, Thailand, Asian Journal of Tourism Research, 2 (1), pp.118-149.
  • Rowson, B. and Palmer, N.J. (2009) The impact of migrant workers on the hospitality labour market: a review. Hospitality Review, October, pp.36-43.
  • Palmer, N. J. (2007). Ethnic equality, national identity and selective cultural representation in tourism promotion: Kyrgyzstan, Central Asia. Journal of Sustainable Tourism, 15 (6), pp. 645-662.
  • Palmer, N. J. (2006). Economic transition and the struggle for local control in ecotourism development: the case of Kyrgyzstan. Journal of Ecotourism, 5 (1+2), pp. 40-61.
  • Foster, N. (Palmer) and Botterill, D. (1995).  Hotels and the businesswoman:  a supply-side analysis of consumer dissatisfaction’. Tourism Management, 16 (5), 389-393.

Edited books

Endorsed by Bernard Donaghue, Head of Government and Public Affairs, Visit Britain (with responsibility for liaison with the Royal Households):

"This is a timely, authoritative and valuable study into Royalty and Tourism. At a time when it has been calculated that the British Royal Family are responsible for bringing in over £9billion every year in overseas tourism spending, the relationship between tourism and Royalty requires understanding, appreciation and serious study; this book provides that."

Authored publications

  • Foster (Palmer), N., Pomfret, G., Smith, A. and Whalley, P. (2004) Barcelona and Catalonia - a fieldwork guide, Sheffield Hallam University: Sheffield. (Output from TQEF-funded project 2002/2003).

Peer-reviewed book chapters

  • Palmer, N.J and Long, P. (2018) The peculiar attraction of royalty for tourism and the popular cultural construction of ‘Royal Tourism’. In: Lundberg, C. and Ziakas, V. (eds.) Handbook on popular culture and tourism. Routledge: Abingdon. See https://www.routledge.com/The-Routledge-Handbook-of-Popular-Culture-and-Tourism/Lundberg-Ziakas/p/book/9781138678354
  • Palmer, N.J. (2015) Kyrgyzstan, Tourism. In Jafari, J. and Xiao, H. (Eds.) Springer Encyclopaedia of Tourism.  Springer Reference: New York.
  • Palmer, N.J. (2009) Policy intervention, 'enforced' collaboration and sub-regional tourism development - the case of South Yorkshire. In Thomas, R. (Ed.) Managing Regional Tourism: A Case Study of Yorkshire, England. Advances in Tourism Research, Elsevier: London.
  • Palmer, N.J. (2009) Domestic holidaymaking in a Central Asian context: Tourism legacies from pre-communist and Soviet times - Lake Issyk-Kul, Kyrgyzstan. In Singh, S. (Ed.) Domestic Tourism in Asia - Diversity and Divergence. Earthscan: London.
  • Palmer, N.J.(2008). By Royal Association: British monarchy as a place representation tool. In: Royal Tourism: Excursions around Monarchy. Tourism and Cultural Change. Clevedon, Channel View Publishing, 159-180.
  • Palmer, N.J. (2008). International Royal Tourist expectations, experiences and reflections on royal encounters: a demand-side perspective. In: Royal Tourism: Excursions around Monarchy. Tourism and Cultural Change. Clevedon, Channel View Publishing.
  • Thompson, K.J., Schofield, P., Foster (Palmer), N. and Bakieva, G. (2004) Post-colonial resurgence of Turkic culture and the marketing of cultural tourism in Kyrgyzstan.  In Long, P & Robinson, M. Cultural Festivals and Tourism.  Business Education Publishers: Sunderland.
  • Thompson, K.J. and Foster (Palmer), N.J. (2003) Ecotourism in Kyrgyzstan – Policy and practice.  In Fennell, D. and Dowling, R. (Ed.s) Ecotourism Policy.  CAB International: Oxon.
  • Botterill, D., Owen, R.E., Emanuel, L., Foster, N. (Palmer), Gale, T., Nelson, C. and Selby, M. (2000) Perceptions from the periphery - the experience of Wales. In Brown, F. and Hall, D. (Ed.s) Aspects of Tourism 2: Tourism in peripheral areas: case studies.  Channel View Publications: Clevedon.
  • Foster (Palmer), N.J. and Jones, E. (2000) Image versus identity: Representing and comparing destination images across a tourism system - the case of Wales.  In Robinson, M., Evans, N., Long, P., Sharpley, R. and Swarbrooke, J. (Eds) Reflections on International Tourism. (Management, Marketing and the Political Economy of Travel and Tourism.  Business Education Publishers Ltd: Sunderland.

Peer-reviewed conference papers

  • Chuamuangphan, N. and Palmer, N. (2017). To what extent are local people actively involved in ecotourism development through choice? Exploring societal values and ecotourism sustainability in Chiang Rai. In: International Seminar on Tourism in Asia: Change and Diversity, Chiang Mai University, Thailand, 16th-17th February, 2017.
  • Gorbuntsova, T., Dobson, S. and Palmer, N. (2016). Rural entrepreneurial space: a study of local tour operators and 'the Nenets' indigenous reindeer herders. In: The 39th Annual Conference of the Institute for Small Business and Entrepreneurship, Paris, France, 27th-28th October, 2016.
  • Palmer, N. and Chuamuangphan, N. (2016). Societal values and local responses to ecotourism amongst villagers in Chiang Rai, Thailand. In: Tourism Naturally Conference 2016, Sardinia, Italy, 2nd - 5th October, 2016.
  • Merson, J. and Palmer, N. (2016). Taking and sharing photographs of restaurant food via social media and the blurring of online-offline consumer leisure experiences. In: Locating Leisure: Blurring Boundaries, Liverpool John Moores University, 5th-7th July, 2016.
  • Palmer, N.J. and Mohamed, A. (2011) Exploring Resource Values, Capital and Criticality in Eco-Cultural Tourism with reference to Libya's Green Mountain.  ERPBSS Conference on Emerging Research Paradigms in Business and Social Sciences, Middlesex University, Dubai, 22nd-24th November, 2011.
  • Palmer, N. (2006). Conceptual dissonance, economic transition and the struggle for local control in ecotourism development: the case of the Kyrgyz Republic. Paper presented to CeMore, Department of Sociology Lancaster University, January 2006.
  • Long, P. and Foster, N. (2002) ‘At least they’re good for tourism’.  Tourism representations of Britain linked to the Queen’s Golden Jubilee year.  Paper presented to Tourism Research 2002, September 2002, University of Wales Institute, Cardiff.
  • Thompson, K.J., Schofield, P., Foster, N. and Bakieva, G. (2001) Post-colonial resurgence of Turkic culture and the marketing of cultural tourism in Kyrgyzstan.  Paper presented to the IFEA conference, February 2002, Bonn.
  • Foster, N.J. and Jones, E. (2000) Image versus identity: Representing and comparing destination images across a tourism system - the case of Wales.  Paper presented to the Tourism 2000: Time for Celebration? conference, Sheffield Hallam University, September 2000, Sheffield.
  • Owen, R.E., Botterill, D., Emanuel, L., Foster, N., Gale, T., Nelson, C., and Selby, M., (1999).  Perceptions from the periphery - the experience of Wales, in Brown F. and Hall D., (Eds.) Case studies of tourism in peripheral areas, Bornholm: Research Centre of Bornholm, pp.15-48.
  • Foster, N.J., Liu, Z., Jones, E., and Goodall, B., (1999).  Representing Wales: Congruence and Dissonance in Touristic Imagery – A Systems Approach.  British Tourism: The Geographical Research Frontier, RSG/IBG Limited Life Working Group on the Geography of British Tourism, September 1999, Exeter.
  • Foster, N.J., Liu, Z., Jones, E. and Goodall, B., (1997).  Tourism Destination Image Evaluation - Applying a Systems Approach.  Advances in Hospitality and Tourism Research, Volume 2, January 1997, Las Vegas, Nevada. 

Research Grants won/awarded

  • 2014 - ESRC Festival of Social Science-funded seminar 'Interpreting Heritage and the Visitor Experience', Wednesday 5th November, 2014.

 

Teaching

Postgraduate

This year I will be involved in teaching and supporting the new online Masters' Research Methods Module, as well as delivering sessions on the MAN38M Dissertation Module and supervising a number of Masters’ dissertation students.

Picture of Nicola Palmer

The York Management School
University of York
Freboys Lane
Heslington
York YO10 5GD

Email: nicola.palmer@york.ac.uk

Office hours

Appointments can be arranged by request, via email