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Matthew Jacobs
Head of Student Services (Teaching & Learning)



Matthew has worked in the Higher Education Sector for the majority of his career. After initially studying Social Work, his career moved into Higher Education working as a Careers Information and Advisory Officer for both Northumbria University and the University of Newcastle, before working as Senior University Manager (Student Experience, Clinical Placements, Clinical Educational Audits and Student Records) in the School of Health and Life Sciences at Teesside University. Following a brief spell working as Medical Education Lead for Tees, Esk and Wear Valleys NHS Foundation Trust, Matthew joined the University of York, Department of Health Sciences.

Reporting directly to the Deputy Head of Faculty Operations & the Departments Senior Leadership Team, Matthew provides strategic and operational leadership to a large team of 30+ professional support staff covering five key teams - Student and Academic Support Service (SASS), Programmes Office (PO), Practice Education Support Team (PEST), Quality Assurance and E-Learning Development.

Matthew's main role in the Department is to provide leadership to the teaching & learning support teams and to influence and inform local, regional and national strategy through external professional bodies, PSRB's and NHS Organisations. Matthew has an extensive range of professional experience working in policy and strategic developments, in particular relating to Practice Placements; Student Conduct, Discipline and Behaviour; Regulatory Affairs and the Student Experience. Matthew is passionate about student health and well being issues and is involved in the development and improvement of the overall student experience for all of our students and learners.


  • Preliminary Certificate in Social Work (CQSW), Kirby College of Further Education
  • Higher National Diploma in Public Administration, University of Teesside
  • Leadership Development Programme, University of York
  • Management in Action Programme, University of York 
  • RSA Diploma Level 1 & 2 Computer Literacy & Information Technology

Departmental roles

  • Head of Student and Academic Services (Teaching & Learning)
  • Designated Departmental Safeguarding Lead
  • Support to Study, Student Conduct, Behaviour & Discipline Lead
  • Care Leavers & Estranged Students Coordinator
  • Domestic Violence/Domestic Abuse Student Champion
  • Member of Support Managers Group
  • Member of Board of Studies
  • Member of Postgraduate Teaching Committee
  • Member of Pre-Registration Teaching Committee
  • Member of Apprenticeships Committee
  • Member Practice Education Support Partnership Group
  • Member of Student Engagement Group
  • Member of Undergraduate Student Staff Forum
  • Member of Postgraduate Student Staff Forum
  • Member of Athena Swan Working Group
  • Member of Equality, Diversity & Inclusion Committee
  • Disclosure & Barring Service Lead (Applicants & Students)
  • Member of UG & PG Board of Examiners
  • Member of Senior Stakeholder Group
  • Member of PIVO Senior Stakeholders Group
  • Member of Disability Committee
  • Registrar for PSRB's (NMC, GPhC and HCPC)
  • Member of IT Strategy Committee

University roles

  • Member of Professional Programmes Forum
  • Member of Heads of Student and Academic Services Group
  • Member of Faculty Student Services Managers Group
  • Mental Health First Aider
  • Member of of LGBTQI+ Committee
  • Equality & Diversity Champion

External roles

  • Member of Academic Registrars Council (Subjects Allied to Medicine SIG)
  • Member of Health Education England Learning Environments, Assessment and Placements (LEAP) programme team
  • Member of Health Education England Regional Practice Placements Group
  • Member of Health Education England Role Emerging Placements Group
  • Member of North East Yorkshire Universities Placement Capacity Group

External activities


  • Member of UK Universities Academic Registrars Council (SAMS SIG)
  • Member of Association of Managers for Student Services in Higher Education
  • Member of Association of University Administrators
  • Member of the Department of Health & Social Care 'NHSBSA Student Services' Group

Matthew Jacobs

Contact details

Matthew Jacobs
Head of Student Services (Teaching & Learning)

Tel: 01904 32(1862)


Sarah Wilkie
Programmes Office Manager
01904 321616 

Danielle Simpson
Student Support & Engagement Manager
01904 321928 

Lucia White
Practice Education Support Manager
01904 321633 

Liz Wands Murray
Quality Assurance Officer
John Painter Blase
E-Learning Development Lead