Matthew Jacobs
Head of Student and Academic Support Service



Matthew has worked in the field of Higher Education for the large part of his career. After initially working in Social Work, his career moved into Higher Education working as a Careers Officer for both Northumbria University and the University of Newcastle, before working as Senior University Administrator (Student Experience, Clinical Placements, Audits and Student Records) in the School of Health and Social Care at the University of Teesside. Following a brief spell working as Psychiatric Medical Education Coordinator for Tees, Esk and Wear Valleys NHS Foundation Trust, Matthew joined the University of York, Department of Health Sciences in 2005.

Matthew leads the Department's Student and Academic Services team and is administrative lead for admissions and student recruitment, student funding and finance, student record, enrolment and registration, student support, welfare and guidance and professional issues, pertaining to students on UGT, PGT, PGR and SSPRD programmes. Matthew has a strong background in working in policy developments, in particular relating to fitness to practise and the student experience. Matthew is passionate about student wellbeing issues and is an active member of a number of national and government organisations involved in improving the overall student journey.


  • Preliminary Certificate in Social Work (CQSW), Kirby College of Further Education
  • Higher National Diploma in Public Administration, University of Teesside
  • Leadership Development Programme, University of York
  • Management in Action Programme, University of York 
  • RSA Diploma Level 1 & 2 Computer Literacy & Information Technology

Departmental roles

  • Student and Academic Services Manager
  • Head of Student Information, Guidance and Help Team
  • Policy Officer for Fitness to Practise Committee 
  • Member of Board of Studies 
  • Member of Graduate Schools Board 
  • Member of Undergraduate Programmes Board 
  • Member of Nursing Programmes Committee 
  • Member of Midwifery Programmes Committee 
  • Member of Student Staff Forum
  • Member of Student Disability Committee
  • Member of handbook working group
  • Member of Athena Swan working group
  • Member of Equality and Diversity Committee
  • Member of attendance monitoring working group
  • Fire sweeper building co-ordinator

University roles

  • Member of Equality and Diversity LGBTI Matters Committee 
  • LGBTI Staff Matters Champion
  • Member of Student Pregnancy and Maternity Working Partnership Group 
  • Member of University Administrators Forum 
  • Member of Graduate Administrators Forum
  • Member of the University Student Welfare Officers Group

External activities



Contact details

Matthew Jacobs
Head of Student and Academic Support Service

Tel: 01904 32(1862)