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Matthew Jacobs
Head of Student Services



Matthew has worked in the Higher Education Sector for most of his career. After initially studying Social Work, his career moved into the Higher Education sector, working as a Careers Adviser for both the University of Northumbria at Newcastle (UNN) and the University of Newcastle before working as a Senior University Manager in the School of Health and Life Sciences at the University of Teesside responsible for the portfolios of Student Experience, Clinical Placements (Nursing, Midwifery and Allied Health Professions), NHS Bursaries and Student Loans and Student Records. Matthew joined the University of York, Department of Health Sciences after working briefly as Medical Education Lead for Tees, Esk and Wear Valleys NHS Foundation Trust based in Middlesbrough.

Reporting directly to the Deputy Head of Faculty Operations, Matthew provides strategic and operational leadership to a large team of 20+ professional support staff covering five Student Services teams - Applicant and Student Experience, Undergraduate Programmes, Postgraduate Programmes, Apprenticeships and Non-Standard Programmes, Educational Technology and Placements.

Matthew's primary role in the Department is to provide leadership to the department's Student Services Teams and to influence and inform local, regional and national strategy and policy through external professional bodies, PSRB and NHS Organisations. Matthew has extensive professional experience in policy development, particularly in the areas of Practice Placements, Student Conduct, Behaviour and Respect, Support to Study, Regulatory Affairs and the Student Experience.


  • Preliminary Certificate in Social Work (CQSW), Kirby College of Further Education
  • Higher National Certificate in Public Administration, University of Teesside
  • RSA Diploma Level 1 & 2 Computer Literacy & Information Technology
  • Leadership and Management Modules, University of York 

Departmental roles

  • Head of Student Services
  • Member of Departmental Management Team (DMT)
  • Care Leavers & Estranged Students Coordinator
  • Deputy Designated Safeguarding Lead (DDSL)
  • Conduct, Behaviour, Discipline & Respect Lead
  • Student Complaints Lead
  • Support to Study Lead
  • Senior Fire Warden & Assembly Point Coordinator
  • LGBTQ+ EDI Champion
  • Disclosure & Barring Service (DBS) Lead - Applicants & Students
  • Mental Health First Aider
  • Member of Board of Studies
  • Member of Board of Examiners
  • Member of Pre-Registration Teaching Committee
  • Member of Postgraduate Teaching Committee
  • Member of Apprenticeships Committee
  • Member of Athena Swan Committee
  • Member of Equality Diversity & Inclusion Committee
  • Member of Practice Education Support Partnership Group
  • Member of Student Staff Forum
  • Member of Disability Committee
  • Member of Senior Stakeholder Group
  • Member of Apprenticeships Partners Group
  • Member of NHS England Regional Placements Group
  • Member of NHS England Learning Environments & Assessment in Placement Group
  • Member of NHS England ARC Shared PEP & Audit Delivery Group
  • Member of NHS England Annual Contracts HEI Group

University roles

  • Member of Faculty Student Services Managers Group
  • Member of Deputy Designated Safeguarding Leads Group
  • Member of Professional Programmes Forum
  • Support to Study Chairperson
  • Member of Rainbow EDI Alliance Group
  • Member of INCLUDE Group

External activities


  • Member of Academic Registrars Council (SAMS)
  • Membership of the Association of Leaders of Student Services in UK Higher Education (AMOSSHE)
  • Membership of the Association of Higher Education Professionals (AHEP)
  • Membership of Advance HE
  • Member of the Department of Health & Social Care 'NHSBSA Student Services' Group

Matthew Jacobs

Contact details

Matthew Jacobs
Head of Student Services

Tel: 01904 32(1862)


Sarah Wilkie
Student Services Manager (Programmes)
01904 321616 

Danielle Simpson
Student Services Manager (Applicant & Student Experience)
01904 321928 

John Painter Blase
Student Services Manager (Educational Technology)

Lucia White
Student Services Manager (Placements)
01904 321633