Laura joined York Trials Unit as Associate Professor in January 2020. Laura is a qualitative methodologist, health sociologist, applied health services researcher and becoming increasingly involved in public health research. Her skills are mainly around qualitative methods, qualitative analysis, theory, process evaluations and trial management.
Laura's most impactful paper was published in Social Science & Medicine in 2017 (available here). It has been tweeted about close to 400 times. The paper proposes a conceptual framework to understand why ward staff struggle to make improvements based on patient feedback.
Laura was previously Principal Research Fellow at Bradford Institute for Health Research (2012-2019). She worked predominantly on patient safety and patient experience studies in the Yorkshire Quality & Safety Research team and public health studies in the Born in Bradford team.
Laura's doctoral research was undertaken at the University of Leeds and was awarded her PhD (Sociology) in 2010. Between 2003 and 2009, she worked for the NHS as a researcher focusing on prison health, substance use and homelessness.
- PhD Sociology, University of Leeds (2010)
- MA Social Research, University of Leeds (2006)
- BSc Sociology/ Social Psychology, University of Bradford (2002)
Laura's research interests are:
- Applied health services research
- Health sociology
- Innovative qualitative analysis
- Process evaluation methodologies
- Conceptual framework generation
- Implementation science
- Prisoner health
- Public health
- Complex systems thinking
- Patient experience
- Patient safety
- Qual-P: Understanding and improving the quality of primary care for people in prison: a mixed methods study.
- ActEarly: Improving health and opportunities for children living in two areas of high levels of deprivation (Bradford and Tower Hamlets).
- PACT: Developing & testing an intervention to improve the quality and experience of transitions for older people
- PFI-SII: Developing and testing guidance for involving patients and families in serious incident investigations
Current PhD students:
- Siobhan McHugh - Evaluating video-reflexive ethnography as a tool for improving teamwork and communication in acute maternity handover.
- Lauren Ramsey - How do staff use and respond to patient feedback to inform improvements to the quality and safety of care in a hospital setting?
- Darci Tillbrook - Uncovering the invisible labour that patients and families undertake to support the safety and quality of cancer care.
- Panel member of the Yorkshire and North East NIHR Research for Patient Benefit Advisory Committee (Sept 2016 – Sept 2020)
- Writing Resident at Brocher Foundation, Geneva, Switzerland (Feb 2019)
Associate Editor for the journal Trials (2017 - present )
Reviewer for journals including: BMJ Quality & Safety, Social Science & Medicine, Health Expectations, BMC Health Services Research, Health, Qualitative Health Research, BMJ Open.
Invited talks and conferences
Laura has delivered nearly 50 conference presentations to date. She has been fortunate enough to present at the ISQua patient safety conference in both Rio (2014) and Tokyo (2016). Laura presents most years at the Health Services Research UK and BSA Medical Sociology annual conferences.
- June 2019: Patient safety expert workshop at National University of Ireland, Galway
- November 2018: Always Events workshop, London – Invited speaker
- January 2018: Care Opinion symposium, Manchester – Invited speaker
- May 2017: Bristol, Avon & Somerset Patient Safety conference, Bristol – Invited speaker