Examples of job specific questions

Below are some questions you could adapt to meet the criteria of your role.

Service delivery

  • Outline a time when you have successfully delivered a project
  • Describe a time when you instigated change, and how you approached it
  • Provide an example of when you had to plan work to be delivered as part of an annual/termly cycle
  • Tell me about a time you had to handle multiple responsibilities. How did you organize the work you needed to do?

Collaboration and teamwork

  • Provide an example of when you have delivered excellent customer service
  • Tell me about a time you have successfully worked with a challenging or demanding customer/stakeholder. What did you do?
  • How would your colleagues describe your main contributions to the team? Why?
  • Describe your greatest success as part of a team. What role did you play?
  • Tell us about a time when the team you were working with was under-delivering. What did you do in the circumstances?

Leadership and management

  • Tell me about a time when you've successfully led a team
  • What would you take into consideration when delegating tasks?
  • What do you consider to be the most critical skills a manager needs to succeed in an environment like the University of York?

Digital literacy

  • Outline how you have used an IT system or software to deliver efficiencies
  • Outline your experience of using Excel/Google/relevant system

Supporting documents

Where appropriate you can ask candidates to provide supporting documents such as a CV or covering letter.

Care should be taken to ensure that candidates have sufficient time to prepare/update the relevant documents.