Accessibility statement

Jane Suter
Lecturer in Human Resource Management and Joint Head of Work Management and Organisation Group



I first came to The York management School as a visiting research fellow whilst completing my PhD at Manchester Business School.  I gained my PhD in 2008 with a thesis that examined the interaction between formal and informal Employee Involvement and Participation in the hospitality industry.  Before embarking on my PhD I completed a BSc in psychology at the University of Liverpool. I then worked as a computer analyst in London before completing an MSc in HRM and Industrial Relations at Manchester Business School. 

My research has focused on employee voice and engagement, the role of line managers and managing mental health and wellbeing in different workplace contexts.  My work analyses the contextual features which inhibit and facilitate organisational practices. I am particularly interested in line manager behaviour and the role informal processes play in influencing employee attitudes and behaviour. I am interested in the interaction between informal and social exchanges and how these interact with formal employment policy and practice. My research combines both quantitative and qualitative case study methods and include interviewing and surveying both managers and employees.  Understanding employee perspectives on the nature of their work and its impact on their wellbeing and engagement is central to my approach as is conducting research which has a practical application.

Currently, I am Principal Investigator on a research project part funded by The Wellcome Trust through the Centre for Future Health at the University of York. This interdisciplinary project evaluates the impact of extended shift hours in a Mental Health Trust on employee wellbeing, work life balance and organisational outcomes as employees adapt and respond to change; watch a film for Chartered Association of Business Schools on our work

Departmental roles

Joint Head of Work Management and Organisation Group



Dr Suter’s ongoing research interests include the following areas:

  • Managing mental health and wellbeing
  • Informal voice
  • Work-life balance
  • The healthcare and first responder workforce.


Full publications list

Peer-Reviewed Academic Journals
Marchington, M. and Suter, J. (2013), ‘Informality at work: Patterns of voice in a non-union
firm’, Industrial Relations. 52, 284-313. DOI: 10.1111/irel.12004 (CABS 4*)

Cox, A., Marchington, M. and Suter, J. (2009): ‘Employee Involvement and Participation:
Developing the Concept of Institutional Embeddedness Using WERS 2004’, International Journal of Human Resource Management, 20(10), pp.2150-2168. DOI: 10.1080/09585190903178104 (CABS 3*)

Books and reports
Cox A., Marchington, M. and Suter, J. (2007): ‘Embedding the provision of information and  consultation in the workplace: a longitudinal analysis of employee outcomes in 1998 and 2004’, Employment Relations Research Series No.72, February 2007, Department of Trade and Industry, The Stationary Office, London

Book Chapters
Suter, J. and Marchington, M. (2012): ‘The Role of Line Managers and their use of Informal Employee Involvement: A Case Study from the Restaurant Industry’, In T. Dundon and A. Wilkinson (eds.), Case Studies in People Management, Strategy and Innovation. Tilde University Press, 212-221.

Refereed Conference Papers
Suter, J., Kowalski, T., Jacobs, R., Chalkley, M., Rodriguez Santana, I., and Anaya Montes, M. (2019): My life has been eaten by work: Unintended consequences of extended shift hours for organisational outcomes and employee wellbeing, 19 th European Association for Work and Organisational Psychology Congress, Turin Italy, 29 th May – 1 st June 2019

Suter, J., Kowalski, T., Jacobs, R., Chalkley, M., Rodriguez Santana, I., and Anaya Montes, M. (2018): The downstream effects of 12 hour shifts on employee wellbeing and sickness absence, CIPD Applied Research Conference, Nottingham, 5-6 December 2018 

Suter, J. and Kowalski, T. (2018), The impact of extended shift hours on employee and organisational outcomes as employees adapt and respond to change. Proceedings of the 13th European Academy of Occupational Health Psychology, Lisbon Portugal, 5-7 September 2018.

Young, C. and Suter, J. (2016): ‘The role of HR practitioners in compliance with workplacelaws in the UK and Australia’, The British Academy of Management Annual Conference, Newcastle University, 6-8 September 2016.

Suter, J. & Marchington, M (2008), Linking formal and informal employee voice. in Human Resources Conference Symposia Abstracts. Academy of Management, pp. 1-48. DOI: 10.5465/AMBPP.2008.33725752

Cox, A., Marchington, M. and Suter, J. (2006): ‘Employee Involvement and Participation as Practice and Process: What WERS 2004 Can Tell Us’, Paper for Employment Relations in Practice: Perspectives from WERS 2004, presented at 21st Annual Employment Research Unit Conference, Cardiff Business School, 5-6 September, 2006.

Funded reports
Suter, J (2012): A framework for assessing the nature and scope of owner-managed/family businesses and pilot of survey of family business in UK, US and Germany, Report for Praxity and International Centre for Families in Business

Pendleton, A., Robinson, A. and Suter, J. (2009): Framework for future measurement of performance in employee-owned firms, Report for Co-operative Development Scotland

Jane Suter

The York Management School
University of York
Freboys Lane
York YO10 5GD

Tel: +44 (0) 1904 325003 
Room: LMB/110

Subject Group

Work Management and Organisation

Feedback & Support hours

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