Accessibility statement

Digital divide poses exclusion risk for people with mental illness

Posted on 24 November 2022

A stark digital skills deficit among people with severe mental illness means they struggle to access key services which are increasingly online.

The study found that adults with conditions such as schizophrenia or bipolar disorder are more likely to lack digital skills and are at risk of greater social isolation due to the digitalisation of services including health and social care, a trend that gathered pace during the Covid-19 pandemic.

The Skills and Proficiency in Digital Essential Requirements (SPIDER) study by a team from the Department of Health Sciences assessed the digital skills of 249 people aged between 21 and 84 with severe mental ill health.

The study, published in Perspectives in Public Health and supported by the NIHR Yorkshire and Humber Applied Research Collaborationfound that 42.2 per cent of participants did not have a basic ‘foundation’ level as defined by the Government’s Essential Digital Skills (EDS) framework. The EDS sets the standards for all formal digital skills training programmes in the UK.

Advanced skills

Foundation Skills tasks that participants were most often unable to perform were updating and changing passwords and using device settings to improve usability. Older people, those not in work, without home internet access or with a psychosis-spectrum disorder were at greatest risk of lacking basic skills.

More advanced skill levels were Skills for Life, which included setting up an email account, using a search engine and staying safe online, and Skills for Work, which included setting up and managing an account on a professional online network and organising, storing and sharing information.

The researchers also found that people with severe mental ill health were twice as likely to experience a deficit in either Foundation or Life Skills (46 per cent) compared with the general population (22 per cent).  Employed participants were more likely to have Foundation Skills though employment is less common among people with severe mental illness.

Vulnerable populations

Though most people in the study (85.9 per cent) owned a digital device, this on its own did not appear to reduce digital exclusion. 

Lead researcher Dr Panagiotis Spanakis, from the Department's, Mental Health and Addiction Research Group, said: “Digital exclusion is increasingly concentrated in vulnerable populations including older people with severe mental ill health who are likely to be heavier users of healthcare services. The increasing delivery of health services online will mean those who are digitally excluded will be unable to access them.

“Tailored training in digital skills for people with severe mental illness along with confidence-building and motivational measures would help to address digital exclusion.”

Closing the Gap

The SPIDER study team is drawn from the Mental Health and Addiction Research Group in the Department of Health Sciences at York. The group is part of the Closing the Gap network which aims to tackle health inequalities in people with severe mental illness.

Professor Simon Gilbody, director of the Mental Health and Addiction Research Group, said “With the drive towards comprehensive digital healthcare within the NHS, the importance of digital inclusion for health and social care should be acknowledged. Reducing the digital divide has the potential to diminish health inequalities.”