- See a full list of publications
- Browse activities and projects
- Explore connections, collaborators, related work and more
Melanie Kreye is a Professor and Chair of Operations and Supply Chain Management at the School for Business and Society. She joined the school from The Technical University of Denmark. She further holds an external position at the Manchester Business School, The University of Manchester. Her research focuses on services and their role in creating a sustainable future. Her research has been published in peer-reviewed journals such as Omega – The International Journal of Management Science, The International Journal of Operations & Production Management, and Production Planning and Control. She is an Associate Editor at the International Journal of Operations and Production Management and a Board Member at the European Operations Management Association (EurOMA).
People, Operations and Marketing
My research interest falls largely in the area of services and their role in creating a sustainable future. Within this area, my research interests focus on the following specific topics:
Books and chapters
Kreye, M.E. (2021) Network structures in service provision. In: The Palgrave Handbook of Servitisation, Editors: Kohtamäki, M.; Baines, T.; Rabetino, R. & Bigdeli, A.Z., Kowalkowski, C., Oliva, R. & Parida, V., Springer; pp.487-499
Pana, M. & Kreye, M.E. (2021) Employees’ reactions to servitisation as an organisational transformation. In: The Palgrave Handbook of Servitisation, Editors: Kohtamäki, M.; Baines, T.; Rabetino, R. & Bigdeli, A.Z., Kowalkowski, C., Oliva, R. & Parida, V.; Springer, pp.327-339
Kreye, M.E. (2016), Uncertainty and behaviour: Perceptions, decisions and actions in business. Gower, Surrey, UK.
Newnes, L.B., Goh, Y.M. & Kreye, M.E. (2013) Managing uncertainty in contract bidding: A workbook to support pricing decisions, Bath, UK.
Huang, X.X., Kreye, M.E., Parry, G., Goh, Y.M. & Newnes, L.B. (2012) The Cost of Service In: Electronic Systems Cost Modeling. Sandborn, P. (Ed), World Scientific Publishing, Singapore, pp. 385-399.
Ramirez Hernandez, T. & Kreye, M.E. (accepted) Uncertainty management in engineering-service development: The role of organisational capabilities. In: International Journal of Operations and Production Management
Kreye, M.E. (accepted) Uncertainty driving the dynamic development of inter-organisational relationships in engineering services over time. In: Industrial Marketing Management
Pana, M. & Kreye, M.E. (accepted) Managing the global service transition: Employees’ reactions and management responses. In: Production Planning & Control, doi: 10.1080/09537287.2021.2005839
Lasso, S., Cash, P.J. & Daalhuizen, J., Kreye, M.E. (accepted) Uncertainty and activity selection in new product development: an experimental study. In: IEEE – Transactions on Engineering Management, accepted for publication; doi: 10.1109/TEM.2020.2989208
Kreye, M.E., Cash, P.J., Parraguez, P., Maier, A.M. (accepted) Dynamism in complex engineering: explaining uncertainty growth through uncertainty masking. In: IEEE – Transactions on Engineering Management, doi: 10.1109/TEM.2019.2937570
Rehfeld, C., Kreye, M.E., Wendelboe, H.G., Holm-Larsen, T. (accepted) What is Health Data? Towards creating a functional characterization. In: Communication & Medicine
Kreye, M.E. & van Donk, D.P. (2021) Servitisation for consumer products: An empirical exploration of challenges and benefits for supply chain partners. In: International Journal of Operations and Production Management, 41(5), 494-516; doi: 10.1108/IJOPM-07-2020-0439
Ramirez Hernandez, T. & Kreye M.E. (2021) Uncertainty profiles in engineering-service development: Exploring supplier co-creation. In: Journal of Service Management,32(3), pp.407-437, doi: 10.1108/JOSM-08-2019-0270
Kreye, M.E. & Perunovic, Z. (2020) Performance in Publicly Funded Innovation Networks (PFINs): The role of inter-organisational relationships. In: Industrial Marketing Management, 86, pp.201-211, doi: 10.1016/j.indmarman.2019.11.018
Lasso, S., Kreye, M.E., Daalhuizen, J. & Cash, P.J. (2020) Exploring the link between uncertainty and activity selection in new product development. In: Journal of Engineering Design, 31:11-12, 531-551, doi: 10.1080/09544828.2020.1839743
Kreye, M.E. & Perunovic, Z. (2020) You don’t forget where you come from: Linking formation and operation in publicly funded innovation network. In: Production Planning & Control, 31(10), pp. 816-828, doi: 10.1080/09537287.2019.1693066
Pereira, V, Kreye, M.E. & Monteiro de Carvalho, M. (2019) Customer-pulled and provider-pushed pathways for product-service system: The contingent effect of the business ecosystems. In: Journal of Manufacturing Technology Management, 30(4), pp. 729-747
Kreye, M.E. (2019) Does a more complex service offering increase uncertainty in operations? International Journal of Operations and Production Management, 39(1), pp.75-93
Kreye, M.E. (2018) Interactions between perceived uncertainty types in service dyads. Industrial Marketing Management, 75, pp. 90-99
Kreye, M.E., Goh, Y.M. & Newnes, L.B. (2018) Uncertainty perception in bidding for Product-Service Systems under competition. Journal of Purchasing and Supply Management, 24(1), pp.31-40
Cash, P.J. & Kreye, M.E. (2018) Exploring uncertainty perception as a driver of design activity. Design Studies, 54, pp.50-79.
Cash, P.J. & Kreye, M.E. (2017) Uncertainty Driven Action (UDA) model: A foundation for unifying perspectives on design activity. Design Science, 3(26), pp.1-41
Kreye, M.E. (2017) Can you put too much on your plate? Uncertainty exposure in service triads. International Journal of Operations and Production Management, 37(12), pp. 1722-1740
Kreye, M.E. (2017) Relational uncertainty in service dyads. International Journal of Operations and Production Management, 37(3), pp. 363-381
Kreye, M.E. (2016) Employee motivation in Product-Service System providers. Production Planning & Control, 27(15), pp. 1249-1259
Kreye, M.E., Roehrich, J.K. & Lewis, M.A. (2015) Servitising manufacturers - The impact of service complexity and contractual and relational capabilities. Production Planning & Control, 26(14), pp. 1233- 1246.
Kreye, M.E., Newnes, L.B. & Goh, Y.M. (2014) Uncertainty in Competitive Bidding – A Framework for Product-Service Systems. Production Planning & Control, 25(6), pp.462-477.
Kreye, M.E., Newnes, L.B. & Goh, Y.M. (2013) Information availability at the competitive bidding stage for service contracts. Journal of Manufacturing Technology Management, 24(7), pp.976-997.
Kreye, M.E., Goh, Y.M., Newnes, L.B. & Goodwin, P. (2012) Approaches of Displaying Information to Assist Decisions under Uncertainty. Omega - International Journal of Management Science, 40(6), pp. 682-692.
School for Business and Society
University of York
Church Lane Building
York Science Park
York YO10 5ZF
T: +44 1904 32 3901