Areas of expertise
Dr. Jacqueline You joined the School for Business and Society as a Lecturer (Assistant Professor) in October 2022. She is an acknowledged expert on organisational resilience and disruption with over 20 years of experience gained in global supply chains, industry, consultancy and academia. This experience has been spread across five countries: China, the US, Canada, France and the UK under the Global Talent Scheme.
A recipient of a PhD in Management from Durham University and a scholarship from the Global Citizenship Programme, Ustinov College, her interdisciplinary research concerning organisational resilience and disruption focuses on the antecedents and mechanisms that contribute to resilience-building in organisations and societies for sustainable and inclusive development. As a practical and applied theorist researcher, she primarily employs the Fuzzy Cognitive Mapping approach to discover and theorise the hidden causal relationships that activate or deplete resilience in disruptive contexts and then, translate these testable ideas into language that is accessible to scholars, practitioners and policymakers alike. Her recent PhD thesis entitled ‘Exploring Organizational Resilience from an Inter-organizational Perspective: Relational Resilience based on Business Ecosystems in China’ has received research awards from both the Economic and Social Research Council (ESRC), UKRI and Durham University, thus leading to the project on ‘Towards a Theory of Resilient Ecosystems: A System Approach to Organisational Resilience’ (ES/W005611/1). She also holds degrees from the University of St Andrews and the University of Shanghai for Science and Technology.
Lecturer (Assistant Professor) in International Business, Entrepreneurship & Strategy
Undergraduate Admissions Tutor in Management
Research Seminar Coordinator in People, Operations and Marketing (POM)
Jacqueline is always looking for enthusiastic and professionally curious PhD students in the following areas:
You, J. J. (2023). An Overview of Organizational Resilience in Research and Strategy: Implications for the Future of Work. AIB Insights. https://doi.org/10.46697/001c.
Nakpodia, F., Ashiru, F., You, J.J. and Oni, O. (2023). Digital technologies, social entrepreneurship and resilience during crisis in developing countries: evidence from Nigeria. International Journal of Entrepreneurial Behavior & Research. (online)
You, J. J., and Williams, W. (2023). Organizational Resilience and Inter-Organizational Relationships: An Exploration of Chinese Business-Service Firms. European Management Review, 1-19
You, J. J. (2022). ‘Designing and Implementing Ecological Models in Organisation Studies: Fuzzy Cognitive Mapping Approach (FCM)’. In: Vu, M.C., Singh, N., Burton, N., Chu, I. (eds) Faith Traditions and Practices in the Workplace Volume II. Palgrave Studies in Workplace Spirituality and Fulfillment. London: Palgrave Macmillan, pp. 159-178.
Ashiru, F. Nakpodia, F. and You, J. J. (2022). ‘Adapting Emerging Digital Communication Technologies for Resilience: Evidence from Nigerian SMEs’, Annals of Operations Research (in press).
You, J. J. Vu, M. C. and Williams, C. (2021). ‘Building Skillful Resilience Amid Uncertainty’, In: Park S.H., Gonzalez-Perez M.A., Floriani D.E. (eds) The Palgrave Handbook of Corporate Sustainability in the Digital Era. London: Palgrave Macmillan, pp.379-395.
You, J. J. (2022). ‘A 'Sensitising' Perspective on Understanding Students’ Learning Experiences in Case Studies’, The International Journal of Management Education. 20 (2), pp. 1-13.
Williams, C. and You, J. J. (2021).’Organizing for Resilience: Leading and Managing Risk in a Disruptive World’, Routledge (Taylor & Francis Group).
Dilyard, J. Zhao, S. and You, J. J. (2021). 'Digital Technology and Industry 4.0 for Global Value Chain Resilience: Lessons Learned and Ways Forward’, Thunderbird International Business Review, 63, pp.577-584.
Takeshita, S. Lee, S. H. Williams, C. and You, J. J. (2021). ‘Crisis, rigidity and nonliberal governance in Japan: the cases of Mitsubishi Motors and Kanebo’, Continuity & Resilience Review, 3 (3), pp.209-231
Williams, C. Conner, N. and You, J. J. (2021). ‘Management consultancy: the power to unleash natural capital thinking’, Management Consulting Journal, 7, pp. 14-17
Williams, C. You, J. J. and Joshua, K. (2020). ‘Small business resilience in a remote tourist destination: exploring close relationship capabilities on the Island of St Helena’, Journal of Sustainable Tourism, 28(7), pp. 937-955.
Williams C. and You, J. J. (2018). ‘Building resilience in client organisations: the consultant’s challenge’, Management Consulting Journal, 2, pp. 10-12
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