Posted on 1 February 2016
Our service standards cover areas including:
They’re reviewed annually, to ensure that they’re still relevant, and we use several sources of information to measure what we’re achieving, including surveys, customer feedback, and our own data.
You can check our targets and our performance at:
Your feedback helps to inform the standards that we set ourselves, and helps us to check that we’re meeting them, so please get in touch if you have any comments: