Dealing with underperformance

• Developing a Performance culture - Recognising underperformance

  While the vast majority of staff meet or exceed the standards expected of them, occasionally performance problems arise.

• What to do when problems arise

  Individuals need to understand how their performance is falling short.

• Dealing with longstanding performance issues

• Informal approach

  The aim of the informal approach is to support the individual in achieving an immediate, significant and sustained improvement in performance.

• Conduct or capability?

  Sometimes it is necessary to consider whether underperformance is a capability or conduct issue.

• Formal processes

  If informal interventions have not succeeded or are not considered appropriate, the formal stage of the capability or disciplinary procedure may be invoked.

Documents

• How to...hold an informal capability meeting [pdf]

  A practical guide to talking to an employee about underperformance