Deirdre Y.

Community Manager
Happy to mentor
Happy to be contacted

About me

Deirdre Y.
English and Related Literature
United States

My employment

Community Manager
United States

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A day in the life of a Community Manager in the United States

How I looked for work

Applying and networking around social media program positions.

How studying in the UK affected my job seeking

Only positive results, respected degree, good life experience and international accumen

How I found out about the job

Personal contacts

The recruitment process

A colleague who left my last company told me about the role, I had 7 interviews via phone, completed a few program overviews and was offered the position

My career goals when I graduated

Not decided

My career history

Check my Linkedin profile.

What has helped my career to progress

While earning my MA, I was in a position where I could develop programs for the department's social media presence and student collaboration and communications. I enjoyed this work and discovered a possible career path in collaboration and customer programs.

Courses taken since graduation

Master of Arts, English, Simmons College, 2010

What I do

Community Manager at ServiceMax

Skills I use and how I developed them

Writing, Project Management, Collaboration, Public Speaking, Web resource development, social media for launching their new and revamped online community and corresponding networking and collaboration programs and events. ServiceMax customers are poised to participate in a dynamic, engaging, collaborative place where they can optimize their partnership with ServiceMax and share best practices, challenges, achievements, and thought leadership in the field service industry.

What I like most

Creating programs that enables customer collaboration and understanding their challenges and ways I can help with business goals by putting them in touch with experts. Coordinating with internal departments to understand their goals and needs and empowering them to leverage the community platform to connect with customers.

Next steps...

If you like the look of Deirdre’s profile, the next steps are down to you! You can send Deirdre a message to find out more about their career journey. If you feel you would benefit from more in-depth conversations, ask Deirdre to be your mentor.

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