Student Payments - Help and Support
What type of card can I use? –
We accept all major debit and credit cards (Visa, Visa Debit, MasterCard credit/debit cards and Visa Electron) with the exception of American Express.
How many times should I try? –
Twice within 24 hours; after that, if a third attempt to pay is unsuccessful, your card may be blocked by the card issuer for 48 hours.
For Postgraduate Students - Are you having problems paying the online advanced payment for your booking for accommodation?
Please contact the Accommodation Office:
Tel: +44 (0)1904 322165
Email: accommodation@york.ac.uk
For all Students - If you are experiencing difficulties while using a card from a Chinese bank you may need to make a manual payment. To do this:
Please contact the Accommodation Office:
Tel: +44 (0)1904 322165
Email: accommodation@york.ac.uk
What do I do if I do not have a 3D secure password set up or if the 3D secure page does not work? –
We encourage the use of online payments wherever possible. If none of your credit cards are successful, please ask a relative, friend or neighbour to use their credit card to make a payment for you.
Can anyone else pay the advanced payment for my booking on my behalf? –
Yes, see previous answer above.
What is the £300 booking fee? –
You will need to make an online payment of £300 within e:Vision when you accept an offer of Accommodation. This is the booking fee for the room and it will be deducted from your first term’s rent.
Where do I pay the advanced payment for my booking? –
You can complete the whole process of accepting an offer for Accommodation with your username and password through e:Vision. However, as part of this process, when prompted for the advanced payment for my booking, another person can enter their card details on the specific payment screen, it does not have to be your own credit or debit card.
What do I do if the payment fails? –
Check you have input your card details (card number, card type, expiry date, security code) and address correctly, make sure the address you input is the one that your card issuer has on their records (i.e. the address on the statement). The postcode finder is a useful tool - this is for UK addresses only.
Browser timed-out? –
Are you having problems trying to pay using Internet Explorer 6? This is a known issue, please try again using a modern supported browser such as IE11, Google Chrome52, Firefox48, Safari6, Opera12, or higher etc.
I have tried to pay and failed, why does my card issuer state my balance/credit limit has been reduced? –
Please be assured that we will not take money from your account for the attempts to pay that have not been successful. When an unsuccessful attempt has been made, the card issuer sets aside the money for payment and your balance may show a temporary reduction. This will be removed after a few days by the card issuer.
If something goes wrong, who to contact –
If you have a query about the advanced payment for my booking for Accommodation, please contact the Accommodation Office:
Tel: +44 (0)1904 322165
Email: accommodation@york.ac.uk
If you have a query about Course Fees for Languages For All, please contact Languages For All:
Tel: +44 (0)1904 322493
Email: lfa@york.ac.uk
If you have any other payment queries, please contact Fees Office:
Tel: +44 (0)1904 322120
Email: Fees-Office@york.ac.uk
Can I get a payment receipt? –
On completion of a successful payment, students will receive an email as a payment receipt which quotes the reference number.
Please keep a copy of this reference number, in case you need to make a query about the payment transaction.
This email is NOT a confirmation of successful completion of any business process or commercial transaction, it is only a payment receipt.
Please note: For any official University of York letter-headed receipts an administration cost of £10 per receipt would be incurred.
Is the advanced payment for my booking deducted from my first term’s rent? –
Yes.
When do I pay the balance of my rent? –
See your offer/contract letter from the Accommodation Office and also the Student Finance information.
Can I pay my rent and tuition fees at the same time? –
Yes, please see the link within e:Vision for setting up a Direct Debit, or you can pay online using the Online Payments Service.
Will I be charged for paying online? –
No, at present there is no charge for payments made online.
What does ‘SAM’ mean on the Online Payments system? –
SAM is name of the University's Student Finance System
Essential Financial Information for all Students -
For full details on fee payments, please view the Student Finance information.
Which system do I need? –
1. Use e:Vision for: advanced payment for my booking for Accommodation and to register and pay online for Languages for All Courses.
2. The Online Payments Service provides an easy, flexible method to enable you to pay Tuition Fees and Residence Fees as a student, or on behalf of a student.
3. Use You@York to pay a tuition fee deposit using debit, credit card or bank transfer.
4. Use the Online Store to purchase a 'MAD' package, official publications and award certificates, etc.
5. Use University Merchandise to purchase University branded giftware and clothing.
6. Using the online Print Credit Top-Up System you can print day and night throughout the year.