Documents

Process flowcharts

• Process flowcharts [pdf]

How to guides

• Hold an informal capability meeting [pdf]
• Improvement plan template [Google Doc]

Standard letters

• Invite to informal meeting [docx]
• Outcome to informal meeting (objectives) [docx]
• Outcome to informal meeting (no further action) [docx]
• Invite to level 1 meeting [docx]
• Invite to level 2 meeting [docx]
• Invite to level 3 meeting [docx]
• Outcome to formal meeting (no further action) [docx]
• Invite to review meeting [docx]

Other template letters/documentation used in the process will be provided by Human Resources as required.

---

Document control

• Last reviewed: 2 May 2011