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We were accredited with the Customer Services Excellence (CSE) award in April 2014. Find out how we work to achieve and maintain our customer service standards:
NewsOur enquiry and reprographics service
Wednesday 12 November 2014
Due to an extraordinarily high demand, users of our enquiry and reprographics service may experience a longer response time than normal.
Access to the Retreat archive
Friday 17 October 2014
As we prepare the Retreat archive for digitisation, some disruption to access to the documents via the searchroom will be unavoidable.
Parish Records online
Tuesday 30 September 2014
Over 3.2 million entries from the historic Parish Registers and Bishops' transcripts which we care for are now available online in conjunction with Findmypast
You & the Borthwick
We are committed to providing an excellent service to our customers.
Find out more about our service standards, customer charter and responses to your feedback:
We support and expand the University of York's cultural endeavour and contribute to human understanding through collecting archives, preserving them and making them widely available for research to all people, now and in the future.