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We are Customer Services Excellence (CSE) accredited.
Find out how we achieve and maintain our customer service standards:
Friday 5 February 2016
During the morning of Monday 15 February the searchroom will be closed for a general staff meeting.
Setting standards in the Borthwick
Monday 1 February 2016
We set service standards for many aspects of the services that we deliver, and measure ourselves against them to ensure that we’re meeting your requirements.
Archives staff help make it a drier January for flood victims
Wednesday 13 January 2016
Experts at the Borthwick Institute for Archives at the University of York have stepped in to help householders and businesses save precious family mementos and important documents damaged by floods.
You & the Borthwick
We are committed to providing an excellent service to our customers.
Find out more about our service standards, customer charter and responses to your feedback:
We support and expand the University of York's cultural endeavour and contribute to human understanding through collecting archives, preserving them and making them widely available for research to all people, now and in the future.