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Customer Service Excellence

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We were accredited with the Customer Services Excellence (CSE) award in April 2014. Find out how we work to achieve and maintain our customer service standards:


Our enquiry and reprographics service

Wednesday 12 November 2014

Due to an extraordinarily high demand, users of our enquiry and reprographics service may experience a longer response time than normal.

Access to the Retreat archive

Friday 17 October 2014

As we prepare the Retreat archive for digitisation, some disruption to access to the documents via the searchroom will be unavoidable.

Parish Records online

Tuesday 30 September 2014

Over 3.2 million entries from the historic Parish Registers and Bishops' transcripts which we care for are now available online in conjunction with Findmypast

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You & the Borthwick

We are committed to providing an excellent service to our customers.

Find out more about our service standards, customer charter and responses to your feedback:



Our mission

We support and expand the University of York's cultural endeavour and contribute to human understanding through collecting archives, preserving them and making them widely available for research to all people, now and in the future.

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