Provision statement

The University's Immigration Advice Service (IAS) exists to provide a service to students and to ensure compliance with the Immigration and Asylum Act 1999.

  1. This statement has been produced to demonstrate the University's compliance with part V of the Immigration and Asylum Act 1999 and the OISC (Office of the Immigration Services Commissioner) Code of Standards 2016.
  2. The University of York is exempt from the general prohibition on the provision of immigration advice and services imposed by the Immigration and Asylum Act 1999 because it falls within one of the categories specified in the Immigration and Asylum Act 1999 (Part V Exemption: Licenced Sponsors Tiers 2 and 4) Order 2009.
  3. The IAS offers advice and help on immigration matters to current and prospective members of the University community and their immediate families. In the case of students this would normally mean enrolled students or those in the process of making an application.
  4. Advice is offered free of charge and without discrimination. The University's designated Immigration Advisers are expected to operate within the UKCISA Code of Ethics, for those advising international students, devised by UKCISA (UK Council for International Student Affairs) and AISA (Association of International Student Advisers.
  5. Advice is provided by the designated Immigration Advisers, who are currently Louise Saunderson, Alison Learwood, Glenn Scott, Tracey Clarke and Mo Onyett. The advisers will normally see clients by appointment. Only the designated Immigration Advisers are authorised to give immigration advice. Other members of staff in the advisers' offices are able to take client details, arrange appointments, give out guidance notes, signpost etc; they do not give advice.
  6. The IAS will not advise clients needing advice and services relating to asylum, or otherwise outside the competence of the advisers, but will help them to identify suitably qualified practitioners able to provide such advice and services. 
  7. If needed, help with interpreting will be sought via Language Line.
  8. The Immigration Advisers are members of Student Life and Wellbeing (SLAW). The Director of Student Life and Wellbeing, or Deputy Director of Student Support in his/her absence, is responsible for monitoring compliance with the procedural aspects of the Code of Standards, including communication with clients, record keeping, confidentiality, participation in training, complaints procedures and client satisfaction surveys. The Immigration Advisers discuss cases with each other and periodically cross check case work for consistency and accuracy.
  9. The Immigration Advisers are subject to the University's normal conditions of service for staff, including its disciplinary and feedback procedures, which have been agreed with the recognised trade unions.
  10. The University of York is a member of UKCISA and subscribes to the UKCISA Manual. The UKCISA telephone advice line provides Immigration Advisers with second tier support. Immigration Advisers also subscribe to AISA.
  11. Details of the skills, knowledge and competence in immigration matters of Louise Saunderson, Alison Learwood, Glenn Scott, Tracey Clarke and Mo Onyett, of the training in immigration matters each has received and of planned future training are available on request.
  12. Details of the procedures declared on this provision statement are available on request.

Who to contact

  • Immigration Advice Service
    Student Hub, Market Square
  • Tel: +44 (0)1904 324140
  • Office hours
    -Term time: 9am - 5pm, Outside term time: 10am-4pm
    Monday to Friday
  • To make an appointment: Either ring the number above, call in to the Student Hub or email