The heart of a business, indeed its reason for existence, is the creation and successful delivery of products and services. This module introduces the role, objectives and activities of operations management. Examples and case studies are drawn from a variety of organisations and the module includes techniques employed by departments on a continuing basis and by project teams formed for specific tasks. Marketing, financial, human resource and strategic management issues are covered elsewhere in the degree programme. This module concentrates on quality, manufacturing and services, and project management.
Module learning outcomes
Assess the impact of operations on competitiveness
Appreciate the complex role of the operations manager and the inter-relationships with other key management functions, particularly marketing
Recognise the similarities and differences in operations for services and for products
Analyse operations using a variety of process models
Plan and execute a complex project
Assessment
Task
Length
% of module mark
Essay/coursework Open Assessment
N/A
100
Special assessment rules
None
Reassessment
Task
Length
% of module mark
Essay/coursework Open Assessment
N/A
100
Module feedback
Module assessment reports to students are written by the module leader for all assessments (open and closed) and placed on the VLE after the Board of Examiners has received the module marks.
The timescale for the return of feedback will accord with TYMS policy
Indicative reading
Slack, N., Brandon-Jones, A. and Johnston, R. (2013), Operations Management, 7th ed., FT Prentice Hall.