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Service Improvement Project - HEA00074M

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  • Department: Health Sciences
  • Module co-ordinator: Mr. Russell Yates
  • Credit value: 60 credits
  • Credit level: M
  • Academic year of delivery: 2019-20
  • Notes: This is an independent study module

Module will run

Occurrence Teaching cycle
A Autumn Term 2019-20 to Summer Term 2019-20

Module aims

The service improvement module weaves all the elements of the programme together and is the culmination of all modules. This practice based module will enable students to examine and critically appraise an aspect of nursing practice (through a strictly negotiated and collaborative process) and design and implement a change that makes a difference to patient care. The common threads of other modules will enhance this collaborative process ie the Professional Internship, CLG 6 Developing a 'Patient First' Team Culture through Values Based Leadership and CLG 8 Developing a Personal Philosophy for Nursing.

The content, shape and form of the service improvement project will be negotiated between the student, the student's mentor, their practice-based manager, a named academic facilitator and, depending on the nature of the project, service users and other stakeholders. The service improvement project will be outlined in a proposal in which the student will critically reflect upon the identified practice issue. The proposal will outline the project aims, the rationale for the project, and the exploratory diagnostic process. Students will be encouraged to focus on a small scale project which is integral to the delivery of quality patient care. Successful completion of the module is not dependent upon the success of the service improvement project. The focus will be upon the critical analysis of the processes and systems involved in diagnosing, considering options for change and undertaking an implementation process. This process will form the basis of an article for publication.

Module learning outcomes

At the end of the module, students will be able to:

  1. Plan, negotiate, design, implement and reflect upon the outcomes for a small scale service improvement project, the idea for which is derived through evidence-based analysis of pertinent literature and policy; and consultation and dialogue with patients and stakeholders.
  2. Critically evaluate the evidence for change, and develop, appraise and synthesise the options being mindful of the factors which impact on collaborative working for the benefit of stakeholders.
  3. Identify and critically analyse a range of significant factors which are likely to have a bearing on the outcome of the service improvement project.
  4. Analyse and critically reflect upon service improvement structures, processes and outcomes.
  5. Enunciate and demonstrate awareness of the impact of the design, implementation and outcome of the service improvement project on their learning and performance in practice.
  6. Reflect upon the use of service improvement theory to inform the proposed change and to evaluate practice development being mindful of the need to place service users' needs at the heart of quality improvement.


Task Length % of module mark
Service Imporovement Project - 16,000 words
N/A 100

Special assessment rules



Task Length % of module mark
Service Imporovement Project - 16,000 words
N/A 100

Module feedback

  • Presentation feedback will be given orally and immediately.
  • Written feedback for summative assessment is provided on the standard proforma, within the timescale specified in the programme handbook.

Indicative reading

  • Cass, H. (2006). The NHS Experience. Oxon: Routledge.
  • Dowding, L. and Barr, J. (2002). Managing in Health Care. Harlow, Essex: Pearson Education Ltd.
  • Hake, S. and Shah, T. (2011). Negotiation skills for clinical research professionals. Perspectives on Clinical Research, 2(3), 105-108.
  • McMillan, K. and Weyers, J. (2011). How to Write Dissertations and Project Reports. Harlow, Essex: Pearson Education Ltd.
  • NMC (2015). The Code: Professional standards of practice and behaviour for nurses and midwives. [Online]. Available at:
  • Senge, P. et al. (2011). The Dance of Change: the Challenges of Sustaining Momentum in Learning Organisations. London: Brealy.
  • Lord Willis et al. (2015). Raising the Bar: Shape of Caring: A Review of the Future Education and Training of Registered Nurses and Care Assistants. Health Education England & The Nursing and Midwifery Council. Retrieved from 11

The information on this page is indicative of the module that is currently on offer. The University is constantly exploring ways to enhance and improve its degree programmes and therefore reserves the right to make variations to the content and method of delivery of modules, and to discontinue modules, if such action is reasonably considered to be necessary by the University. Where appropriate, the University will notify and consult with affected students in advance about any changes that are required in line with the University's policy on the Approval of Modifications to Existing Taught Programmes of Study.

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