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Got a new device for Christmas?

Posted on 1 January 2023

If you got a new computer, tablet, mobile phone or games console, find out how to make the most of it and get it working with our services.

Get connected

Whether you want to use wifi or the wired network, if you're on campus, or working elsewhere, find out how to connect your new device:

• Connect on campus
• Work off campus

If you've got a new games console, you need to register it for the mydevices network (available both over wifi and through the wired network) to connect it to the internet in your study bedroom:

• mydevices registration

Specific smart devices can also connect to the mydevices network, although some features may be limited. Personal printers and some smart home accessories (smart bulbs, smart plugs, etc) will not work on the University campus network.

Two-factor authentication

If you've got a new phone, make sure it's set up for two-factor authentication (2FA).

• Duo 2FA: You can use Duo Restore to move Duo to your new phone:
  • Duo Restore for iOS/iPadOS
  • Duo Restore for Android
  • You can also use your phone number to move Duo to a new phone - if you still have the same number.
• Google 2FA: To add a new phone, you need to first log in to your Google account using one of your existing 2FA methods:
  • Google 2FA: Updating your 2FA settings

Top tip! It's best to make sure that your two-factor authentication is working on your new phone before you reset/wipe your old phone.

Further information and troubleshooting guidance on 2FA can be found on our website:

• Duo two-factor authentication
• Google two-factor authentication

Printing

You can print to the University printers from computers, tablets and smartphones. Follow our setup guides to add the PrintCloud to your device:

• Print/copy/scan

You don’t need to bring a printer with you, as printers are available across campus via our York Print Plus service. 

But if you do decide to bring your own, you won’t be able to connect it to the campus wifi or wired network. You’ll need to connect it directly to your computer using a USB cable (most printers include one of these in the box) and make sure the printer’s wireless functionality is switched off.

Zoom

You can download and install Zoom following the links on the Zoom website:

• Download Center - Zoom

Make sure you sign in to the Zoom app correctly (using the “SSO” option) by follow these instructions:

• Signing in to Zoom - IT Services

Software

You can get lots of different software packages for your own computer either free or at a discount.

The University has subscribed to Office 365 to provide you with a free copy of the MS Office suite:

• Microsoft Office 365

There's a range of other software available to you too, including EndNote, SPSS and MATLAB. Find out what you can install, and how, at:

• Software

Get help

You can find lots more information on the IT Services website and the Support Portal.

If you have any questions please contact our IT Support team. We reopen on Tuesday 3 January 2023 and then we are available Monday to Friday, 9am - 5pm.

• Email: itsupport@york.ac.uk
• Phone: +44 (0)1904 323838

Between 3 - 20 January we're also offering drop-in sessions so you can just walk in and get help from us in person - no appointment required! These are available Monday to Friday (9am - 4pm) on the ground floor of the JB Morrell Library.