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Watch a Mediation

Are you considering trying mediation but are wondering what it is like? The videos shown below have been produced by UK Mediation, a specialist mediation training company. They depict a typical mediation - in the video Andy is a mature student who has come into the Local Authority on the graduate entry scheme. Letitia, his colleague, has worked her way up to her current post over the last 15 years. Although they work at the same level, Andy has taken the lead on a report they are supposed to be producing together. Letitia has been working late to get her part of the work completed. Watch the videos to see the situation develop and how mediation is used to resolve the conflict.

Episode 1 - The spark

Many workplace disputes come to a head with an angry exchange or 'spark' between the parties. Here, Andy & Letitia meet in the tea room, where they discuss their joint report.


Episode 2 - The manager's input

Mediation skills aren't just used by mediators! Here, the manager, Jackie, tries to resolve the situation using some key skills.

Episode 3 - Meeting the mediators

Jackie has realised that she can't be impartial this time, and so has suggested the parties contact the mediators. They attend in turn for a private session.

Episode 4 - The joint mediation session begins

The joint mediation session begins with some rule-setting, and then each of them takes some time to say their piece.

Episode 5 - Making an agenda

The mediators get the parties to agree on the key issues

Episode 6 - Negotiating the issues

Once the issues are clear, the mediators encourage a more direct exchange between the two, while carefully managing the conversation.

Episode 7 - Making an agreement

The parties' improved understanding is summarised in writing.

Episode 8 - Andy and Letitia return to the department

The interpersonal problems resolved for now, the two colleagues are able to pick up the report again with the manager's support.

Want to know more?

To find out more about mediation, please contact us.

01904 32 4838 


  • Parties - the individuals in dispute who take part in the mediation
  • Without Prejudice - the details of the mediation cannot be used in any future procedures (for example, a grievance or harassment case).