Rapid Improvement Events (RIEs) are one of the University's approaches to change management.
An RIE workshop typically lasts three or four days and enables participants to review a specific, problematic process or issue, using a structured methodology including a toolkit of techniques and approaches. Participants will diagnose issues in depth and then generate and test ideas to fix them during the allotted time. The aim is to develop solutions that can be implemented during, or straight after, the event. This intensive approach makes it possible to realise gains immediately, helping to mitigate the 'too busy to fix it' dilemma that can often be a barrier to change.
The rapid improvement methodology lends itself to improving existing areas of process where there is clear authority to change the area under review. If a change is likely to be very controversial and/or require widespread consultation it will be difficult to complete the change within the short window of an RIE.
We worked with the consultancy firm Skills4Success to develop our own RIE approach. Our trained Rapid Improvement facilitators will guide and support you through the RIE process, enabling you to swiftly and effectively implement a desired change. We welcome suggestions for change projects that would benefit from this RIE approach - please discuss this with your Operations Manager or submit your proposal:
Our RIE programme aims to bring transformational change to key processes, helping to make them easier, smarter and more efficient. The events are led by trained RIE Facilitators working with those involved in the process. We also frequently recruit people who aren't closely involved in the process so that we get a fresh perspective. Events typically last three to five days, so this is a significant time commitment but participants almost always tell us they enjoyed the event and got loads from it; it's a fantastic opportunity to see the bigger picture, network outside your own area and bring about real changes in the way we work.
A number of RIEs have already been run within the University. We've provided case studies here to illustrate how the rapid improvement methodology has worked for these changes.