Online Store

Everything required to manage the retail process is included in the Online Store, including inventory management, order fulfillment and email confirmations.

Payments are automatically processed and income is posted to the department's account code and workorder. You can find full details and instructions in our Online store information pack (MS Word , 20kb).

If you wish to use the University's Online Store, it is essential that you comply with the University credit and debit card data management policy (PDF , 21kb) to meet the Payment Card Industry Data Security Standards (PCI DSS). Further guidance is provided in the short presentation: Payment Card Industry Data Security Standards (PCI DSS) Compliance (MS PowerPoint , 352kb).

To list goods or services in the Online Store's Product Catalogue, please request access by setting up a user account via the Authorised Systems Registration System.

Please refer to our helpful Considering online payments? Guide (MS Word , 17kb) before you request your user account. Further help is provided on the Online Store support webpages.

If you have store customers with payment problems we provide Help on declined card payments (PDF , 65kb)

If you need to report a system problem, or for any specific Product Catalogue setup queries, please email full details to finance-systems@york.ac.uk.

Contact us

Cash Office, Market Square
cash-office@york.ac.uk
+44 (0)1904 322117
+44 (0)1904 324125

Fees Office, Market Square
fees-office@york.ac.uk
+44 (0)1904 322120
+44 (0)1904 324125

Janet Boddy
Cash and Fees Office Manager
janet.boddy@york.ac.uk
+44 (0)1904 322457

For tuition fees issues:
gina.drake@york.ac.uk

For external customer invoices:
andrew.south@york.ac.uk

Contact us

Cash Office, Market Square
cash-office@york.ac.uk
+44 (0)1904 322117
+44 (0)1904 324125

Fees Office, Market Square
fees-office@york.ac.uk
+44 (0)1904 322120
+44 (0)1904 324125

Janet Boddy
Cash and Fees Office Manager
janet.boddy@york.ac.uk
+44 (0)1904 322457

For tuition fees issues:
gina.drake@york.ac.uk

For external customer invoices:
andrew.south@york.ac.uk