University income

The best way to contact us is by email:

• for student queries relating to tuition and accommodation fees and non-student (Agresso) invoicing, queries etc email fees-office@york.ac.uk
• for items relating to paying in etc email cash-office@york.ac.uk

Both of these email inboxes are monitored by the team. Wherever possible please avoid calling so the team can prioritise student support.

Business hours

Days open - Monday - Friday

Hours open - 10 am to 12.30 pm and 1.30 pm to 4 pm
Closed every day 12.30 pm to 1.30 pm

Please scan and submit documents by email where you can - do not use internal mail. To avoid duplication of work please don't send paper copies of emailed or scanned items.

Cheques are gradually becoming less useful as a way of paying because they are inefficient and costly to process. The University no longer pays by cheque. We advise to receive income electronically where possible (online, BACS transfer, etc) to reduce the administrative burden. For example, using the Online Store to sell goods is a great sustainable way to make processes simpler in your department and for the customer.

All sums received by cheque must be paid into the Cash Office and accounted for in full, and must not be used to meet miscellaneous departmental expenses or be paid into the departmental petty cash float. Personal or other cheques must not be cashed out of money received on behalf of the University.

If you do receive cheques in your department follow the steps below to pay it into the University’s bank account:

1. Complete the Cheque Receipt form

• Blank Cheque Receipt form (MS Word , 28kb)
• Please enter the value of the cheques you have received not the number.
• Make sure you sign and print your name on the form to ensure that the receipts we generate as proof of the cash that is paid in go back to the correct person and department. 
• Agresso VAT codes to use are “SH” for Vatable income or “0” for Non-vatable income. 
• Ensure that both the account code and work order number are completed as this makes sure it gets credited to the correct department. 
• If you require a reference to appear on your month end financial reports you should put this in the text box.

2. Make sure the cheque is signed, dated and filled out correctly

• If it’s not completed correctly it will get rejected by the bank.

3. Email the income sheet to the Cash Office

• Send an electronic version of your income sheet to cash-office@york.ac.uk (you may need to scan or take a photo if you have a physical sheet).
• Cheques should be submitted to the Cash and Fees Office within seven days of receipt. At the current time, the office is closed and we can only receive cheques by post. 

Card transactions are a very efficient and effective way to receive payment for goods and services. From January 2018 there are no transaction charges applied to any customer payments by card (debit or credit) by the University.

Follow the steps below to pay card payments into the University’s bank account:

1. Complete the Card Transaction Receipt form

• Blank Card Receipt form (MS Word , 32kb)
• Please enter the total daily value of the card transactions that have been taken for the day. This is shown on your end of day “Z report”.
• Attach the “Z report” to the “Blank Card Receipt” form.
• Make sure you sign and print your name on the form to ensure that the receipts we generate as proof of the cash that is paid in go back to the correct person and department. 
• Agresso VAT codes to use are “SH” for Vatable income or “0” for non-Vatable income. 
• Ensure that both the account code and work order number are completed as this makes sure it gets credited to your department correctly.
• The reference that appears on your month end financial reports will be the name of the merchant followed by the date ie “Music 01122017”.
• Retain your merchant copies with your records for audit purposes.
• Please do not staple green receipts to sheets, leave them loose and separated.

2. What to do if you have not had any card transactions

• There is no need to send a sheet when there is a zero reading. The “Z report” should be retained showing a zero transaction amount for audit purposes.

3. Email the completed form and receipt to the Cash Office

• Send electronic versions of completed form and receipt to cash-office@york.ac.uk (you may need to scan or take a photo if you have a physical sheet).
• Card transactions should be submitted to the Cash Office on a daily basis.