Accessibility statement

How to give feedback

You can let us know your thoughts via our feedback or formal complaints section, or:

  • In person at the retail outlet, ask for a manager or supervisor
  • Get in touch on Twitter or Facebook

Feedback form

The importance of feedback

The Commercial Services team are constantly working to deliver excellent customer service to every customer. We value all feedback, and we invite you to contribute your ideas, suggestions and opinions – both positive and negative.

What do we do with your feedback?
Your feedback will help us to improve our services. We use it to develop our plans for physical developments, changes to staff training, introducing new services and more.

What to do if things have gone wrong
If you are unhappy please tell us.

We know that occasionally things go wrong and we welcome the opportunity to deal with these situations quickly and put things right.

Find out what to do if you wish to make a formal complaint:

Complaints