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The Library survey results are in

Posted on 8 December 2022

Thank you to everyone who completed our recent Library survey. Here is our initial analysis of the results.

The Library Survey ran from Monday 21 November until Sunday 4 December. We received a total of 1,314 responses. Huge thanks to everyone who took the time to send us your feedback.

We had a prize draw as a thank you for participating. The main prize was a £150 Love2shop voucher, with three runner-up prizes of a £50 voucher each. The prize draw was conducted on Monday 5 December and the winners have been notified by email.

How you describe the University Library

The survey invited respondents to provide up to three words which you felt best describe the University Library. We’ve crunched the numbers and can reveal that the following were your top 10 most frequently used words to describe the Library (starting with the most frequent): Useful, Quiet, Helpful, Busy, Spacious, Resourceful, Organised, Comfortable, Calm, Clean.

We’re really pleased that on the whole you used very positive terms about the Library; from our analysis around 89% of the nearly 4,000 words you provided were positive (for completeness about 9% were negative and 2% were neutral).

Although it’s great to see such positivity about the Library, there were some negative words that we’ll aim to address in our fuller analysis of the results.

Your satisfaction with the Library

Respondents were asked to rate their satisfaction with the Library across a range of services, with 1 being very dissatisfied and 5 being very satisfied. The average satisfaction levels for each service were as follows:

MeasureAverage satisfaction
Library buildings and study spaces 4.2
Books, journals and other resources (online or print) 4.2
Customer service enquiries 4.3
Academic skills support 4.1
Overall satisfaction 4.4

We’re happy to see that generally you are satisfied with our range of services and that we would appear to be greater than the sum of our parts; your overall satisfaction level was higher than for any of the individual services. We will undertake further analysis of these results to understand how satisfaction differs across different student groups and faculties, which will feed into an action plan from the survey.

Next steps

We will now start work on some further analysis of the survey results, which will include the open comments. We’ll look at general themes emerging from your feedback and will share this with the relevant teams in the Library or elsewhere.

We will also produce an action plan of how we intend to respond to the survey results. Look out for our next update in early 2023 and further updates throughout the year as we work through the results in more detail.

If you have any questions about the Library survey please feel free to contact us.