Posted on 24 September 2020
As term starts, demand for library loans will be higher, so recalls will help us ensure more users are able to access what you need. Recall emails will be sent to your university email account, so you will need to start keeping an eye on your inbox for these again.
However, we're aware things are still very different. We're therefore giving all users ten days to return a recalled library item, to allow extra time to get to campus or to post the item back. As before, we're happy to accept recalled items by post, but you will continue to receive the recall reminders until the item has arrived and been processed.
We also know that, even with a ten day recall time, there will be instances where users may be under local lockdowns, quarantining or self isolating and may be unable to return or post items. We will not be fining people but please do let us know as soon as possible if you will not be able to return a recalled item on time.
Due to the infection control precaution of quarantining books, as well as the longer recall time, you may need to wait longer for requested items. If you have requested an item and are waiting for it to be returned, you may need to wait up to 14 days before it will be available.
This system is aimed to balance increased circulation and access to materials through recalls against the necessary precautions and practicalities of the pandemic. This process will be under review through the term and potentially subject to change if COVID guidance changes.
If you have any questions or problems with recalls, please contact us at email@example.com.