Posted on 18 March 2020
This decision has been taken in consultation with the University and is unfortunately unavoidable: we must do all we can to protect the health and wellbeing of staff, students and other users of Library services.
We strongly recommend that if you require access to physical materials you should arrange to take these out as soon as possible.
Please note that Library support will still be available via our online chat service, email, and phone:
As you will only have remote access to our services, we have introduced the following changes with immediate effect:
We recognise that these changes will affect some of you trying to get hold of the resources that you need for your studies and research. Please contact us if you have any concerns at all about accessing specific resources and we’ll do our very best to help.
You can ask questions or report any issues via our online chat service, general email, or our phone options:
Remember too that you can access online resources via our Subject Guides and can chat to your Academic Liaison Librarian for help and advice.
We'd like to reassure you that we are in the process of putting in place our own contingency measures around access to resources and online support. We are working closely with publishers and other content providers to ensure that the resources you need will, as far as possible, be available.
Our Academic Liaison Librarians are ensuring that our Subject Guides are up to date and will continue to offer 1:1 support for both staff and students virtually. Our Skills Guides (online support materials for information and digital skills) are available and we’ll add to them over the coming weeks.
Finally, we appreciate that this is a time of uncertainty. We want to reiterate that we are here to support you and with that in mind, please do get in touch with us with any questions. Our main concern at this time is the safety of our staff and students, while ensuring we adapt and respond to provide the best service we can in difficult and unpredictable circumstances. We'll keep you updated with any further news and updates. Thank you for your patience.
Find out more
For answers to frequently asked questions, and the latest updates on our response to the coronavirus outbreak see: