Scan and Send 

Placing a request

To place a request through Scan and Send, complete the request form.

Be sure to give us as much detail as you can about what you need and to tell us how you would like the item to be sent to you (i.e. electronically or in the post). You will need to be logged in to your University Google account to access the form. 

We’ll aim to send the item in the format you’ve requested, but we won’t always be able to do that (for example due to copyright restrictions).

Please note that the delivery time for this service will vary depending on demand.

Please note the following for scan requests:

• We will scan an extract from a book, or an article from a journal. Copyright restrictions prohibit us from scanning more than a chapter or up to 10% of a book. We are not therefore permitted to send scans of whole books.
• We will only send scans if the item is not otherwise available electronically. Please ensure that you have checked YorSearch before placing your request.
• This service is designed for personal study and research. Please speak to your Academic Liaison Librarian if you have concerns about the availability of resources for your taught module or programme.

Please note the following about requesting books for postal delivery:

• Items sent via the postal delivery service count towards your overall loan allowance, so please make sure before requesting an item that you have not reached your loan limit. You can check your current loans in your Library Account.
• We will only post books which are not available electronically. Please ensure that you have checked YorSearch before placing your request.
• This service excludes items from York Minster Library and ‘Use in Library Only’ copies.
• If the item you need is on loan to another user, we will place a request on it and send it to you as soon as it is returned to us.

Charges

Requesting scans of chapters or articles is free for all students and staff at the University.

Students enrolled in an online or distance learning programme and academic staff who teach on those programmes are eligible for free postal delivery.

For other students and staff we charge £3 for UK and Ireland or £10 for worldwide per item sent using the postal delivery service. The delivery charge will be added to your Library Account when an item is sent to you. Items sent in the post are subject to recall and will incur fines for overdue returns.

You are responsible for the cost of returning books sent to you in the post.

Returning postal delivery items

Please note that items sent to you in the post are subject to recall by other users, which may shorten the return date. You will receive an email informing you of the new return date if an item on loan to you is requested.

We recommend that you get proof of postage when sending your items back to the Library. We take the return date of the book as the date of postage.

Please post returns to the following address:

Help Desk
JB Morrell Library
University of York
Heslington
York
YO10 5DD

You can find more about returning items to the Library on our borrowing page.

If you have a problem with returns please contact us as soon as possible:

• Email us via LibAnswers
• Tel: +44 (0)1904 323838