VDS: remote desktop

Related pages

Virtual Desktop Service (VDS)

Connect on campus

Work off campus

Connect to your University office PC from elsewhere using the Virtual Desktop Service's remote desktop feature.

You'll need to request access to this service - please see below for more information.

Overview
Help & troubleshooting
Our commitments

Overview

Eligibility

This service is available to staff on request.

Connect to your University Windows PC, using the MyDesktop option in the VDS. The service is available for both managed and unmanaged PCs registered on the University network.

Request access

Access to this service is given to staff who have a specific need to access their work PC from elsewhere, for example if you need to use specific software installed on your PC.

We expect that most people will connect to a virtual desktop instead.

To request access, email the Library & IT Help Desk with your username, PC name, and the reason why you need to access your PC.

How to connect

Once you have been set up, you can connect to your PC by logging in to vds.york.ac.uk and selecting MyDesktop.

You will need to make sure the PC you want to connect to is switched on, and doesn't have anyone logged on to it.

Help & troubleshooting

Troubleshooting

Error message	Issue
The computer is not available at this time.	This message appears when you try to log in to the remote PC but it is: switched off asleep in hibernation being used by someone else
Another user is currently logged on to this computer. If you continue, the user has to disconnect from this computer. Do you want to continue?	This message appears when you are trying to log on to a campus PC, but there is already someone logged on remotely.

Error message

Issue

The computer is not available at this time.

This message appears when you try to log in to the remote PC but it is:

switched off
asleep
in hibernation
being used by someone else

Another user is currently logged on to this computer. If you continue, the user has to disconnect from this computer. Do you want to continue?

This message appears when you are trying to log on to a campus PC, but there is already someone logged on remotely.

Library & IT Help Desk

If you're having problems using the Virtual Desktop Service, get in touch with the Library & IT Help Desk.

Our commitments

Service status	Live and supported service.
Hours of service	24/7
Service support	For help and support with this service, contact the Library & IT Help Desk.
Hours of support	Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.
Target availability	General IT Services targets: Information Services Service Standards
Review cycle	Every three years
Policies	York local acceptable use policy
Our performance	Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services: Information Services Service Standards
Complaints procedure	If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch. If you wish to make a complaint, please see our complaints procedure.

IT Services