Software deployment

Related pages

When you use an IT Services classroom machine, all available software is pre-installed and ready to use.

If you're using a managed office machine, much of the software you need is either already installed, or available to installed via the Software Center.

Overview

Eligibility

Staff and students needing software to be made available on the network should contact their Departmental Computing Officer in the first instance.

All of the software available on the network for managed machines is packaged and deployed by IT Services.

We also provide updates and support for installation problems, and manage the licensing of the software.

For information about installing software, please see:

Help & troubleshooting

Library & IT Help Desk

If you have any questions about what software is available to you, get in touch with the Library & IT Help Desk.

Our commitments

Service status Live and supported service.
Hours of service 24/7
Service support For help and support with this service, contact the Library & IT Help Desk.
Hours of support Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.
Target availability

General IT Services targets:

Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.

Your responsibilities

As a software user, you're responsible for reporting of technical software faults on managed desktops.

If you are requesting the deployment of an item of software, you need to provide a contact who will be responsible for maintaining contact with IT Services throughout the lifecycle of the deployment.