Accessibility statement

Online Feedback System

Related pages

The Online Feedback System allows you to create and securely distribute online feedback forms and collate the results.

However, please note that the University has a unlimited user license for Qualtrics, a sophisticated survey management tool which can be used to gather module and programme feedback.

Online Feedback System »

Overview

Eligibility

This service is available to staff only.

You can moderate your results and and choose who can view them.

Each department can register one departmental administrator.

The administrator is responsible for adding staff within their department and maintaining lists of moderators and users who can view results.

How to request access

To register, contact your departmental administrator.

If your department doesn't have a registered administrator, contact the IT Support.

Help & troubleshooting

The follow page includes a quick start guide, a description of the available options, and FAQs:

If the help page doesn't answer your question, contact your registered departmental administrator in the first instance. If they are unable to help, then contact the IT Support.

Our commitments

Service status Live and supported service.
Hours of service 24/7
Service support

Contact your registered departmental administrator in the first instance. If they are unable to help, contact the IT Support.
Hours of support Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.
Target availability

General IT Services targets:
Resilience A pair of load balanced servers provide a resilience for this service. All data is backed up in line with our standard database and file system policies.
Review cycle To be reviewed in 2015
Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.

Your responsibilities

Departmental administrators must add and support other users of the system. This includes maintaining lists of moderators and viewers from which a departmental user can choose to grant access to a feedback session.