York Print Plus: FAQs about using the devices

We have now finished updating York Print Plus. The FAQs below refer to using the new devices.

What happens if I forget to log out of the MFD?

The York Print Plus device will automatically log you out after 60 seconds of inactivity.

How do I use the York Print Plus device if I have lost or forgotten my University card?

You can use the touchscreen (or keyboard depending on model) to sign in using your University username and password.

Does the fax work on the York Print Plus device?

Some devices will have fax enabled, check with local departmental users.

Does the scanner work on the MFD?

Yes, scanning can be performed on all MFDs.

  • Select Email function on the display of the MFD
  • Any scanned documents will be sent your University email address.

I need to print a booklet - what should I do?

All MFDs are capable of printing in booklet mode, however there is no facility for saddle stitch stapling. If you require professional booklet making, please send your job to Campus Copy & Print.

How long are print jobs kept?

Print jobs will be deleted after five days.

What are the printer defaults?

The printer defaults are double sided and black & white.

How do I stop a copy job?

Hit the red stop button. This will only effectively stop a job of around 5 or more pages.

What are the copy defaults?

The copy defaults are double sided and black & white.

How do I stop a print job?

To stop a print job on machines that are already printing, simply press Stop.

It may take a few prints as the machine will clear what it has in the paper path but it does stop.

Some devices require the job to be cleaed at this point or they will remain 'paused'.

To do this select Job Status and then delete the job in question.

How do I install a printer?

Instructions for installing the printers go to the York Print Plus section of the Printing web pages and select the appropriate link under the Guides section.

The York Print Plus device requires maintenance or is not working. What should I do?

If the machine fault is basic eg paper jam/toner needs replacing, you should seek assistance from any of the trained super users (details next to each device). Any other faults should be reported directly to the Library & IT Help Desk.

Please give the following information:

  • Machine installation number (blue/white sticker on the device)
  • Location of the machine
  • Your name
  • Contact phone number

IT Services will then look into the issue and call out a technician if required.

The paper has jammed in the machine. It did not finish printing. What should I do?

Follow the clearing procedure. This will differ slightly on each type of machine. Refer to the user manual. Any green button means you can open/access something. Wait until the MFD powers up again and begins printing. 

If the MFD does not continue printing and you have documents or pages of a document still waiting to print, and cannot resolve the problem immediately, as a last resort:

  1. Be very sure that you have been attempting to clear the path for more than one minute
  2. Turn the power button at the edge of the menu screen off.
  3. Wait for a full minute and turn it back on again. This will dump the memory on the machine and clear any outstanding jobs or pages.
  4. Re-send the print job from your PC.

If you turn the MFD off while it is processing information you will break it - so be very sure that the machine has not been trying to retrieve data from the network - some large documents can take time to download, and some colour printing involves the MFD having to recalibrate several times during the production process

Who is responsible for ordering the paper, ink, staples, etc?

Toner levels are monitored remotely by Landscape and are delivered direct to the department when levels drop below the set threshold. If you haven’t received a toner delivery please email itsupport@york.ac.uk.

The device has malfunctioned and spoilt my print job. How do I reclaim the cost?

If you are a student and your work has not printed out properly, for example if the pages are creased or smudged, take the spoilt job to the Library & IT Help Desk where you can get the cost credited back onto your York Print Plus account.

Alternatively, contact the Library & IT Help Desk or itsupport@york.ac.uk.

How do I ensure my sensitive documents are kept confidential?

When you print using York Print Plus, you can collect your material as and when you need to. You can pull down your printing from any MFD on campus. To do this requires you to log on at the device by swiping your University Card or keying in your username and password. This ensures only the person who has sent the document to print is authorised to collect the output.

Please note: When you send your job to print, there will be a short period of time where your document's name will be visible to other users who have the PrintCloud window open. We therefore recommend that you ensure the document title does not contain any confidential information.

How can I recycle used toners?

HP toners

As part of the HP Planet partnership, we supply a box for recycling used HP consumables eg toner cartridges, fuser units and drum kits when York Print Plus is installed.

To arrange for collections and replacment boxes, you or your department's York Print Plus SuperUser(s) should register with HP and arrange collections with them:

Old: Non-HP toners

Staff and students can log a job with the facilities helpdesk and the Rapid Response Team will collect non-HP cartridges for off-site recycling.