Posted on 27 April 2023
IT Services staff will continue to monitor IT systems to ensure that they are operating correctly.
Paper will be topped up in all York Print Plus devices for students and the York Print Plus devices in the Library will also be checked by Library staff over the bank holiday weekend. Remember, there are lots of alternatives to printing available, visit our printing alternatives webpage to find out more.
All services should be available as usual outside normal hours but access to IT rooms will be subject to college opening hours. If you have any IT queries please email email@example.com.
Members of our Systems and Networking teams will monitor our systems remotely to ensure that they are operating correctly and will respond in case of an IT emergency. As usual, please contact firstname.lastname@example.org if you need to report any problems, or contact our Computer Emergency Response Team if you need to report an IT security emergency.
You can find lots of help and guidance on our support portal including things to check before the long bank holiday weekend:
If you’ve received an email telling you that your University password will expire over the Easter break, we’d recommend that you change your password now so that you don’t get locked out of your account.
Don't follow links in unexpected emails that tell you to change your password, that your account needs reactivating or that your account is due to close. To change your University password follow these instructions:
If your password has expired recently, then you can log in to the Identity Manager and you’ll be prompted to change it. Once you’ve changed it, you’ll be able to access the rest of your account again.
Make sure that your two-factor authentication (2FA) is working correctly.
Make sure your registered phone number is up-to-date by logging in to the Duo SelfService Console. This will allow you to receive passcodes by text message if you have issues using the Duo Mobile app.
If you get a new phone, you can use Duo Restore (or your phone number - if you still have the same number) to get it working on your new device:
Generate a set of backup codes from Google so that you can use these if you have problems logging in to your account with 2FA (also called 2-Step Verification by Google). Keep these backup codes in a safe place.
If you get a new phone, follow these steps to update your 2FA settings in your Google account:
Top tip! It's best to make sure that your two-factor authentication is working on your new phone before you reset/wipe your old phone.
Further information and troubleshooting guidance on 2FA can be found on our website:
Phishing emails are fake email messages that claim to be from an organisation that you may trust (eg universities or banks). Often they ask you to provide your personal details by replying or clicking a link. They may suggest you'll lose your account if you don't do so.
Follow our guidance to stay safe:
If you receive a phishing email, report it! This will help Google to block similar scam emails in the future:
Log in to the Identity Manager with your username and password to update your security questions.
You can use your security questions to reset your password if you forget it.
You can still access many of our services, including email, filestores and software:
For students and staff visiting China, our China Connect service can be used to access University services, Google and other websites needed for teaching, learning and research.
Please remember to switch off your computer, and other equipment like monitors and docking stations, if you know that you won't be using them (including accessing it via Remote Desktop).