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2014 IT Services news

IT Services over Christmas

Sunday 21 December 2014

The IT Support Office will close on Christmas Eve, and reopen on 5 January. Other IT facilities will be available throughout the vacation period.

Network downtime Sunday 14 December: updated

Thursday 11 December 2014

On Sunday 14 December, the University's external network connections will be at risk for three hours between 9am and 12 noon while our network provider carries out major work.

Network maintenance Tuesday 9 December: several systems affected

Thursday 4 December 2014

On Tuesday 9 December, between 7am and 9am, we'll be carrying out emergency maintenance on one of our core networking routers, used to manage network traffic.

Research Computing seminars and training

Thursday 4 December 2014

We are offering a number of seminars and training sessions in the Spring Term, which are open to both staff and research students.

Google Knowledge Sharing - Autumn 2014

Wednesday 26 November 2014

We're hosting a number of Google Knowledge Sharing events this term to enable staff to learn more about Google, ask questions, and discuss ways to use Google Apps.

IT Services survey 2014/15

Thursday 23 October 2014

The IT Services survey 2014/15 is now open!

Update on loss of external connections on 7 October

Friday 10 October 2014

Many staff and students will be aware that the University lost external network connectivity on Tuesday (7 October) from around 10.30am till around 2pm. This issue has now been permanently resolved.

Office 365 - free for York students

Monday 6 October 2014

As a University of York student, you can download and install Office 365 on up to five different devices - laptops, PCs, phones, tablets...

Our award winning customer service... And some cake!

Thursday 2 October 2014

It's National Customer Services Week and we'd like the chance to share coffee and cake, and tell you about our award winning customer service.

Information for users returning after the summer vacation

Monday 29 September 2014

Welcome back for the new academic year. A few things have changed over the summer - we've summarised them for you below.

Google Knowledge Sharing - Autumn Term dates available soon

Wednesday 24 September 2014

IT Services host a number of Google Knowledge Sharing events to enable staff to learn more about Google, ask questions, and discuss ways to use Google Apps.

Software upgrades

Tuesday 26 August 2014

We're updating some of our software packages to newer versions on managed PCs over the summer vacation.

IT Support Office closure: Mon 25 August

Monday 18 August 2014

The IT Support Office will close for the bank holiday.

IT classroom closures summer 2014

Wednesday 9 July 2014

We will be carrying out maintenance and refurbishing a number of IT classrooms and study areas over the summer vacation.

IT support: Thursday 10 - Friday 11 July

Thursday 3 July 2014

As a result of staff development activities, there will be a reduced level of staff in IT Services from Thursday 10 - Friday 11 July.

Customer Service Excellence award for Library, IT and Archives

Tuesday 1 July 2014

The Information Directorate - Library, IT and Archives - has recently been accredited with the Customer Services Excellence (CSE) award. It’s the first department in the University to be awarded this standard - and one of the first converged services (ie Library and IT Services) in Higher Education to receive it.

York Print Plus device upgrades

Tuesday 24 June 2014

We will be replacing a number of York Print Plus devices on 7, 9 and 14 July

NVivo 10 now available for Mac and Windows users

Monday 16 June 2014

Both Mac and Windows users can now download Nvivo at no cost.

Enhanced security features for Google

Thursday 12 June 2014

Google have recently introduced enhanced security features on Google Apps for Education. This allows them to alert account holders if they see suspicious activity - for example, a Google account being accessed from an unusual location - this is known as Login Challenge. They intend to alert people by text message, and as such will be encouraging account holders to register their phone number with them.

TrueCrypt security concerns

Monday 2 June 2014

The owners of the TrueCrypt encryption program appear to have ceased development, and there are some security concerns about recent version.

Share a useful tip about IT Services or the Library & you could win a Kindle!

Thursday 22 May 2014

You’re in the Library 24/7 and you’re making the best use of Google Apps, so what’s the one useful tip you’d share with others?

Withdrawal of Windows XP

Friday 16 May 2014

Microsoft no longer provide updates for Windows XP, which makes machines running the operating system increasingly vulnerable to virus infections and other attacks. To protect our network, we will be restricting - and in most cases, removing - access to the network by Windows XP devices by the end of the summer vacation.

Using the Matlab site licence

Monday 12 May 2014

We have now implemented our Matlab site licence which provides access for up to 5000 users on-campus, as well as off-campus access and toolboxes.

Video presenters required

Monday 12 May 2014

We're looking for students to present various videos about the Library, IT Services, and the Archives.

Join the Summer of Student Innovation

Wednesday 7 May 2014

If you have an idea for technology that will improve education, research or student life, this is your opportunity to see it funded.

Google knowledge sharing events

Thursday 1 May 2014

IT Services are hosting a number of knowledge sharing events to enable staff to learn more about Google, ask questions, and discuss ways to use Google Apps.

IT support available on bank holidays

Wednesday 30 April 2014

If you have an IT query on either of the May bank holidays, we'll be able to help.

EndNote Web workshops

Wednesday 23 April 2014

Want help organising your references?

Heartbleed bug

Tuesday 15 April 2014

As you may be aware, a serious security vulnerability known as the Heartbleed Bug emerged last week that puts users' personal information on many websites at risk.

Easter opening hours

Thursday 10 April 2014

IT Support is available Good Friday and Easter Monday

Changes to IT account expiry for staff leavers

Thursday 27 March 2014

From 1 May 2014, your IT account will expire one day after you leave the University. This is in response to the requirements of research funders and auditors, and ensures that we can prevent unauthorised access to University data.

Matlab site licence available to staff and students

Wednesday 26 March 2014

We know that Matlab is heavily used across the University, with a variety of local licensing arrangements in place. We have now negotiated a site licence which will benefit all staff and students.

James IT classroom closure

Tuesday 18 March 2014

James IT classroom G/N/169 will be closed from 20 - 27 March while air-conditioning is fitted.

Statement on network disruption 18 - 21 February

Wednesday 12 March 2014

Between Tuesday 18 and Friday 21 February, people across the University experienced network disruption affecting the offsite link. We've produced this statement to explain the causes of the disruption, and to outline our response to them.

Retirement of Windows XP

Monday 24 February 2014

Windows XP is close to its retirement, and machines running it are likely to become insecure. If you're running Windows XP, we can help you decide what to do next.

IT Services Survey 2014

Monday 10 February 2014

We want to know what you think about IT Services; fill in our survey now and you could win a Google Nexus 7 tablet.

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