Sunday 21 December 2014
The IT Support Office will close on Christmas Eve, and reopen on 5 January. Other IT facilities will be available throughout the vacation period.
Thursday 11 December 2014
On Sunday 14 December, the University's external network connections will be at risk for three hours between 9am and 12 noon while our network provider carries out major work.
Thursday 4 December 2014
On Tuesday 9 December, between 7am and 9am, we'll be carrying out emergency maintenance on one of our core networking routers, used to manage network traffic.
Thursday 4 December 2014
We are offering a number of seminars and training sessions in the Spring Term, which are open to both staff and research students.
Wednesday 26 November 2014
We're hosting a number of Google Knowledge Sharing events this term to enable staff to learn more about Google, ask questions, and discuss ways to use Google Apps.
Thursday 23 October 2014
The IT Services survey 2014/15 is now open!
Friday 10 October 2014
Many staff and students will be aware that the University lost external network connectivity on Tuesday (7 October) from around 10.30am till around 2pm. This issue has now been permanently resolved.
Monday 6 October 2014
As a University of York student, you can download and install Office 365 on up to five different devices - laptops, PCs, phones, tablets...
Thursday 2 October 2014
It's National Customer Services Week and we'd like the chance to share coffee and cake, and tell you about our award winning customer service.
Monday 29 September 2014
Welcome back for the new academic year. A few things have changed over the summer - we've summarised them for you below.
Wednesday 24 September 2014
IT Services host a number of Google Knowledge Sharing events to enable staff to learn more about Google, ask questions, and discuss ways to use Google Apps.
Tuesday 26 August 2014
We're updating some of our software packages to newer versions on managed PCs over the summer vacation.
Monday 18 August 2014
The IT Support Office will close for the bank holiday.
Wednesday 9 July 2014
We will be carrying out maintenance and refurbishing a number of IT classrooms and study areas over the summer vacation.
Thursday 3 July 2014
As a result of staff development activities, there will be a reduced level of staff in IT Services from Thursday 10 - Friday 11 July.
Tuesday 1 July 2014
The Information Directorate - Library, IT and Archives - has recently been accredited with the Customer Services Excellence (CSE) award. It’s the first department in the University to be awarded this standard - and one of the first converged services (ie Library and IT Services) in Higher Education to receive it.
Tuesday 24 June 2014
We will be replacing a number of York Print Plus devices on 7, 9 and 14 July
Monday 16 June 2014
Both Mac and Windows users can now download Nvivo at no cost.
Thursday 12 June 2014
Google have recently introduced enhanced security features on Google Apps for Education. This allows them to alert account holders if they see suspicious activity - for example, a Google account being accessed from an unusual location - this is known as Login Challenge. They intend to alert people by text message, and as such will be encouraging account holders to register their phone number with them.
Monday 2 June 2014
The owners of the TrueCrypt encryption program appear to have ceased development, and there are some security concerns about recent version.
Thursday 22 May 2014
You’re in the Library 24/7 and you’re making the best use of Google Apps, so what’s the one useful tip you’d share with others?
Friday 16 May 2014
Microsoft no longer provide updates for Windows XP, which makes machines running the operating system increasingly vulnerable to virus infections and other attacks. To protect our network, we will be restricting - and in most cases, removing - access to the network by Windows XP devices by the end of the summer vacation.
Monday 12 May 2014
We have now implemented our Matlab site licence which provides access for up to 5000 users on-campus, as well as off-campus access and toolboxes.
Monday 12 May 2014
We're looking for students to present various videos about the Library, IT Services, and the Archives.
Wednesday 7 May 2014
If you have an idea for technology that will improve education, research or student life, this is your opportunity to see it funded.
Thursday 1 May 2014
IT Services are hosting a number of knowledge sharing events to enable staff to learn more about Google, ask questions, and discuss ways to use Google Apps.
Wednesday 30 April 2014
If you have an IT query on either of the May bank holidays, we'll be able to help.
Wednesday 23 April 2014
Want help organising your references?
Tuesday 15 April 2014
As you may be aware, a serious security vulnerability known as the Heartbleed Bug emerged last week that puts users' personal information on many websites at risk.
Thursday 10 April 2014
IT Support is available Good Friday and Easter Monday
Thursday 27 March 2014
From 1 May 2014, your IT account will expire one day after you leave the University. This is in response to the requirements of research funders and auditors, and ensures that we can prevent unauthorised access to University data.
Wednesday 26 March 2014
We know that Matlab is heavily used across the University, with a variety of local licensing arrangements in place. We have now negotiated a site licence which will benefit all staff and students.
Tuesday 18 March 2014
James IT classroom G/N/169 will be closed from 20 - 27 March while air-conditioning is fitted.
Wednesday 12 March 2014
Between Tuesday 18 and Friday 21 February, people across the University experienced network disruption affecting the offsite link. We've produced this statement to explain the causes of the disruption, and to outline our response to them.
Monday 24 February 2014
Windows XP is close to its retirement, and machines running it are likely to become insecure. If you're running Windows XP, we can help you decide what to do next.
Monday 10 February 2014
We want to know what you think about IT Services; fill in our survey now and you could win a Google Nexus 7 tablet.