enquiries@pcmis.com     01904 321 322

01904 321 322

Frequently asked questions

Frequently asked questions

Frequently asked questions

On these pages you will find a list of many of our frequently asked questions. If your query isn’t answered on here, please get in touch and we will be happy to help.

General FAQs

Yes. PCMIS is an adaptable and flexible web-based program which can be used nationally.

We have a number of international healthcare organisations using PCMIS outside of the UK, including sites in Australia. If you are outside the UK and would like more information on PCMIS, please get in touch.

PCMIS was first used at an IAPT service in Doncaster. The service aimed to improve access to psychological treatment for high-volumes of people with common mental health problems such as anxiety and depression efficiently and without compromising the patient experience, using a stepped care model. The service was supported by PCMIS through routine collection of outcome measures, showing a positive benefit to health and wellbeing for people using the service.

No. The use of PCMIS is designed not to impact on any local resources. PCMIS is a fully hosted secure web-based system, and does not require any additional software to be installed locally.

We offer dedicated telephone and email support to all of our users. Hours of support are 8.30am - 5pm Monday to Friday, excluding Bank Holidays and Public Holidays. Our IAPT clinical educators, mental health research and teaching teams are also available to offer expert advice and clinical guidance. Visit our contact page for more information.

Internet Explorer 10 or higher and access via the NHS N3 network is recommended. There are no other specific requirements as most PCs/ laptops with Microsoft Windows are compatible, however, 4GB RAM and Core i5 Processor would make the systems faster to use. Get in touch with us for advice if you are unsure whether your computers are compatible.

PCMIS has been designed to be intuitive for the practitioner to use, so no specific skills are needed to understand and use the system. General user training is recommended, however, and would initially be provided by PCMIS.

Yes. We offer a range of training options, including locally to you, from The University of York or via remote video link. Access to a demo-system and training materials is provided for local service training.

The system normally takes between four to six weeks to set up, depending on service requirements.

Yes. Our user forum is mainly used by the service leads and IAPT leads, although other additional worker membership can be requested. The forum provides information on workshops, new features and updates on PCMIS. It also provides a platform for services to send and receive questions and exchange information with other sites.

Yes. There are various standard letter templates which can be accessed from the individual patient record. Standard letter templates can be automatically populated with individual patient details and either printed by the worker or sent to a centrally managed administration team to be processed. Letters are attached to the patient record.

Yes. PCMIS has an in-built function to fully manage group sessions, attendance, activity, outcomes and reporting on group therapy sessions.

Yes. PCMIS has an in-built diary function so workers and supervisors can record clinical appointments and events (e.g. holidays, meetings etc.). Diary access can be shared between worker and supervisor accounts. Diaries can be managed by individual workers or by a central administration team.

PCMIS is regularly updated to add new features, fix bugs and to incorporate any IAPT developments and Key Performance Indicator reporting updates. Updates are released approximately six times throughout the year and are included free of charge as part of the PCMIS support agreement.

PCMIS automatically generates a wide range of reports including real-time customisable graphical reports. For more information, visit our ‘What is PCMIS’ page, or get in touch.

“The Improving Access to Psychological Therapies (IAPT) programme supports the frontline NHS in implementing National Institute for Health and Clinical Excellence (NICE) guidelines for people suffering from depression and anxiety disorders. It was created to offer patients a realistic and routine first-line treatment, combined where appropriate with medication which traditionally had been the only treatment available. The programme was first targeted at people of working age but in 2010 was opened to adults of all ages.” (Taken from the NHS IAPT website, August 2016)

No. PCMIS started as an IAPT system, but has developed over 10 years into a flexible system which can effectively support a full range of mental health services. See our ‘What is PCMIS’ page for more information.

Technical FAQs

Here, you will find answers to the technical queries we are asked most often from existing customers. If you can’t find the answer to your question, please get in touch and we will be happy to help .

This pdf document is designed to outline the data export procedure from PCMIS of the four data files that make up the IAPT monthly reporting dataset, as outlined in ISB 1520. This document also outlines the import process of these data extract files into the IAPT Intermediate Database. The IAPT Intermediate Database is a Microsoft Access database that was produced by the Department of Health Information Centre. Please go to the NHS Information Centre website for more details of the IDB and web portal upload procedures.

By default, only workers involved in the care of the patient will have access to the individuals' patient record. The clinical notes and contact data section within PCMIS has a full audit trail. PCMIS also has a security login audit capability and auditing of case creation, deletion and reassigning functionality. Role based access ensures a secure auditable process for worker and supervisor access to patient records.

Yes. Documents in a variety of formats can be attached to individual clinical case notes.

Footers will be on by default and can be easily turned off. We have produced a video tutorial on how to remove footers from PCMIS letters: click here to download the tutorial (no sound available). You can also click here to download the PDF version for distribution to your team.

Please speak to your PCMIS account manager to be added to our mailing list, to receive email updates on PCMIS, including the latest update information.

For more information about PCMIS, or to arrange a product demonstration, get in touch today.

The PCMIS Story

PCMIS was pioneered by the University of York's Mental Health Research Group that models, develops, measures and tests new ways of organising treatment for people with mental health problems.

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Rich Features

PCMIS is designed to suit your specific needs, be they extra datasets, customised reports, configured alerts and more. Its web-based platform allows us to modify and configure your system remotely.

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Excellent Support

Our service desk provides dedicated support by phone: 01904 321 322 and email. We provide flexible system training and documentation to end-users and frequently upgrade and improve PCMIS.

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