Accessibility
The FMHelpDesk allows university members to access a number of services around campus and inform the estates team about problems. This accessibility statement provides information about its features and limitations. The University of York is committed to providing equality of access to services and facilities in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This site makes use of Planon self service, the Planon accessibility statement can be found by following the link below:
Planon Accessibility StatementHow accessible is this site?
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA due to the non-compliances listed below:
- Issue type names may be unclear to untrained staff.
- Autocomplete does not accept synonyms or alternative spellings.
- Autocomplete and search boxes may be overly sensitive to minor variations in room codes.
- Some elements lack sufficient text descriptions
- The function of some user interface elements is not indicated to the user when using assistive technologies.
- Some content cannot be navigated or interacted with using only the keyboard.
- User location may not be displayed on all relevant pages.
- Some input fields lack error messages or warnings.
- Context-sensitive help is not always available or inconsistent.
- "Continue" and "Cancel" buttons may be placed in illogical positions.
- Some dropdown menus may not function correctly with magnification software.
- Magnification may not work as intended with search elements.
- Popups may not be accessible to users with assistive technologies.
Preparation of this accessibility statement
This statement was prepared on 12/12/2024 by self assessment. Testing was carried out with use of the automated tool WAVE and manual testing with NVDA, Windows Magnifier, whocanuse and Read&Write
This statement was last reviewed on 17/12/2024.
Feedback and contact information
If you find any unlisted problems on york.ac.uk/fmhelpdesk or planon.york.ac.uk please report an accessibility issue to itsupport@york.ac.uk. If you are having difficulty reporting a fault through this website please please phone the Facilities Helpdesk on 01904 325555 or email fm-helpdesk@york.ac.uk.
Enforcement procedure
- University of York students and applicants can follow our complaints procedure.
- The Equality and Human Rights Commission(EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').
- If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)