Accessibility statement

Coronavirus (COVID-19)

We want to reassure you that the safety of our valued guests and employees is always our top priority. We are proactively enhancing best practices that we already have in place, such as management teams being instructed to deep clean and sanitise our outlets throughout the day. 

  • Students in catered accommodation or college nights can now dine in for breakfast and evening service.
  • Following changes in Governemnt guideline, every individual eating or drinking in have to fill in a track and trace form, preferably through the NHS app but manual form is also available. You can read more about this on the Government website. 
  • If you are required to isolate or quarantine, please visit the self isolation guidence page to find out what supporting services we can offer.
  • You can now dine outdoors. Most of our outlets have limited outdoor seating, ask a member of staff in the outlet to find out where the seating is located! From Monday 17th May you will be able to eat in at our outlets with seating.
  • Our online Nisa store is open for all students and staff, with no minimum orders and free delivery.
  • Our Nisa stores are open, please check opening times for more information. 
  • Due to COVID-19 most of our outlets are cashless, however Library Cafe and Piazza Restaurant are accepting cash.
  • If you are part of Catered Accommodation and need to self isolate, please nominate one person per flat to email cucina@york.ac.uk with your names and any dietary requirements.
  • All of our open outlets are take-away only.
  • Our outlets opening times are being updated regularly, please visit our opening times site for more information.
  • Cucina is now accepting orders, however you will need to contact them directly to make a booking, please email a member of the team on: cucina@york.ac.uk.

 

We are monitoring local information, and following guidelines established by the the NHSPublic Health England and the Government website.

When visiting one of our cafes / restaurants, please follow the below rules:

  • Face coverings must be worn at all times (unless medically exempt). This includes when walking around the cafe/dining areas.
  • Please sanitise your hands upon arrival
  • Respect and follow any one-way systems and floor directions
  • Check in to track and trace - we can take your details if you have forgotten your smartphone
  • Do not touch anything you do not intend to purchase
  • Respect and maintain social distancing with others
  • Pay with card or contactless - only Library Cafe and Piazza are currently accepting cash.

Thank you for your cooperation and patience whilst our staff work hard to keep us all safe.

For more information and updates please refer to the University's Coronavirus (COVID-19) page.

Useful contacts

For official advice and health concerns:

  • Call NHS 111

For queries specific to University life: