For ease of reference, we will refer to the terms son/daughter here although we appreciate that you may be a parent, guardian, sibling, sponsor, supporter, friend.
We understand that sending off your son or daughter to University can be an emotional and worrying time. Firstly, please know that we take the welfare of each of our students incredibly seriously.
Please be assured that we are just as concerned about student's well-being as we are about their academic studies and performance. The University of York is proud of it's collegiate system and the extensive sources of support available to all students. We provide advice, guidance and practical support on a number of topics, from homesickness, finding friends, dealing with disputes, to discussing more serious aspects of mental and physical ill health and encouraging students to access the support they may need. If we cannot help, we usually know someone who can. We also have 24-hour Receptionists for lockouts and for problem-solving.
What can you do as a parent?
It is really helpful for us to gather information about what your son or daughter likes to do in their spare time, about hobbies, sports or interests, even before they arrive at University so that we can plan and tailor our events programmes accordingly. It is also good to know if they anticipate that they may have additional support needs (including disabilities) which they may not have disclosed on their accommodation application so that we can make local adjustments and help wherever possible. They can let us know about all of this and anything else they wish to, by completing a College pre-arrival survey which is emailed to them in the week commencing 27 August.
Details about arrivals day will also be emailed to all incoming students too but some basic information can be found here too. Cath Dickinson, Assistant Head of College will be conducting parents talks throughout the day on Saturday 22nd September, main arrivals day and will be on hand to answer any queries you may have. The parent talks will be held at 11am, 1pm, 2pm and 3pm in the St Lawrence Common room.
Once here, we always try to encourage young people to address issues that are concerning them themselves. We appreciate that this can be difficult for some and can advise on how best to do this. A key part of Halifax student's support network is the College Team who can help with most day to day matters and can direct students to where they can access support to help themselves. Please do encourage them to speak to their College Tutors for advice. Their posters are displayed in all kitchens and they can be emailed at email@example.com. If you have not heard from your child for a long period of time, or have reason to believe that they are in imminent danger, you can contact the Halifax College team on 01904 324813, or University of York Security on tel: 01904 324444.
Once a student is 18 years old, they are considered an adult and are responsible for themselves. As such, UK law and University guidelines dictate that it may not be appropriate for us to answer specific questions about individual students. We are strictly bound by the rules of confidentiality and General Data Protection Regulations (GDPR).
If you do contact any of the college team, you should be aware that we will not be able to confirm whether your son or daughter is studying here. We can, however, advise you on procedural matters e.g. what we might do if we find out or suspect that a student might be struggling with something. Please be aware that notes may be made following telephone calls as students have the right to request sight of information recorded about them. We cannot guarantee that anything you say to us will be kept 100% confidential. Neither the College team nor any other University service will update you on progress nor could we, even if the student asked us to, unless they were at significant risk to themselves or others.
As well as the local support available in college there's a wealth of information, advice and support available centrally which is outlined in the student support and networks pages here.
Under the General Data Protection Regulation (GDPR), we are unable to share information with parents unless we have the student’s permission. This permission must be specific (about what we can disclose and to whom) and be made via their University email address.