University of York CPD Course 

Terms and Conditions

1. Payment & cancellation

30. Online payment via credit/debit card is preferred, payment by invoice incurs an additional charge of £30.00. 
31. Full programme payment is payable in advance of the programme start date. 
32. We regret that we cannot reserve or hold programme places in advance of booking or payment.
33. Delegates may cancel their place on the programme by emailing cpd@york.ac.uk

The following cancellation terms apply:

Standard conditions:
-  Cancellations made 30 days or more before the programme start date: programme registration fees refunded less a 10% administrative charge.
-  Cancellations made less than 30 days before the programme start date: no refund will be given. 

For bookings of between 1 and 5 people from the same organisation:
-  Cancellations made 30 days or more before the programme start date: programme registration fees refunded less a 10% administrative charge.
-  Cancellations made less than 30 days before the programme start date: no refund will be given. 

For larger bookings of 6 or more people from the same organisation:
-  Cancellations made 60 days or more before the programme start date: programme registration fees refunded less a 10% administrative charge.
-  Cancellations made less than 60 days before the programme start date: no refund will be given.
-  Should one person from a group booking from the same organisation cancel, substitutes can be made, or the standard conditions apply.

In the event of the University of York cancelling the programme a full refund will be given, but the University of York will not accept responsibility for any additional costs incurred by the delegate (for example travel arrangements or accommodation).

1. If a discount or promotional code is used by ineligible individuals or organisations, the place on the course will be cancelled, the payment refunded and the individual/organisation asked to register again with payment at full price.
2. Multiple discounts or promotions cannot be combined
3. Funding cannot be combined with a promotional discount

2. Attendance

3. Substitutions may be made up to 5 days prior to the start date of the programme, provided you inform us in writing (to cpd@york.ac.uk) and complete any registration documentation for the new delegate. No substitutions are permissible after the start of the programme. Substitutions where a discounted place has been awarded from the Business Scale-Up Development Programme, are only possible where all documentary evidence and documentation has been completed prior to the course start date, as per section 3. No substitutions are permissible once the programme has started.
4. Whilst on programme, if a delegate is unable to attend one of the sessions, the tutor will attempt to support the gap in their learning via a one-to-one conversation and the provision of any relevant presentations and learning aids. It is the responsibility of the delegate to revise the missed material and compulsory learning hours.
5. If a delegate misses more than one session, the delegate may continue with the programme but will not complete the full programme or receive the full University of York certificate.
6. If a delegate chooses to leave the company which has sponsored their place on the programme before the end of the programme, full payment will still be payable and no refunds will be provided. A delegate may take over the responsibility for payment from their previous employer on agreement with said employer. If the delegate is receiving funding, this would end when the person leaves the company so when taking over responsibility for payment, this would be at full price.

3. Funding

1. If the delegate is applying for a discounted place using funding from the Business Scale-Up Development Programme, prior to the course start date, the delegate must attend a video meeting with a course representative to supply individual and business related data and to show documentary evidence (e.g. passport) of their right to work in the UK.
2. If any required funding documentation is not fully completed or the delegate/company is found to be ineligible for funding, the funded discount does not apply and the full course price must be paid to secure a place on the course
3. In the event of a delegate/company applying for external funding unrelated to the Business Scale-Up Development Programme to support their place on the programme, all funding requirements are the responsibility of the delegate/company, not the University of York. However if the delegate/company informs the University of their funding and any relevant requirements in a timely fashion, we will attempt to meet any requirements and support said funding.

4. Chartered Management Institute (CMI) Accreditation

1. In order to achieve accreditation delegates must:

(i) commit to the CMI Code of Conduct and agree to the CMI Terms and Conditions and Privacy Policy

(ii) Attend all modules and tutorials

(iii) Complete additional independent study

(iv)Submit an assignment which is marked as a pass by CMI, within the required timetable.

Delegates must inform the University if they require any reasonable adjustments or special considerations. The delegate will have an opportunity to declare this via a form or survey sent to all delegates after registering or they can email cpd@york.ac.uk at any time .

1. Delegates must read the plagiarism guidance and CMI induction materials in advance of writing their assignment.
2. Delegates must submit their assignment and learner authenticity statement via email to cmi-cpd@york.ac.uk within 6 weeks of the final tutorial, the University will then submit it to CMI for marking.
3. If the delegate’s assignment does not pass, the delegate will be provided with feedback and have another 4 weeks to improve their assignment and resubmit (again via email to cmi-cpd@york.ac.uk) with their changes highlighted in blue
4. One potential resubmission only is allowed without further payment. If the delegate’s resubmitted assignment does not pass, no further resubmissions can be made without a discussion with the University and a further payment being made. 

5. Live online content

1. Live online courses will be managed according to the individual trainer’s preferences and the most appropriate way to communicate the subject content and achieve the learning outcomes.
2. Delegates will be sent a code of conduct before the start of the session and this will be available in the Virtual Learning Environment (VLE).
3. Delegates will be informed how the session will run at the start and will be informed how to ask questions during the session.
4. Trainers and the University administrators reserve the right to mute delegates on Zoom whilst the tutor is speaking.
5. Trainers and the University administrators reserve the right to mute delegates on Zoom or in extreme cases remove the delegate from the course if they do not follow the code of conduct.
6. Opinions expressed by delegates in a live session do not constitute the opinion of the University.
7. All live courses will have the potential for delegates to pose questions, but there is no guarantee that all individual questions will be answered - if the group size and time does not allow for individual answers, the trainer or a University administrator will group questions into themes and the trainer will endeavour to address these themes within the session.
8. All live courses will be recorded in Zoom 
9. For the avoidance of doubt, nothing in these terms and conditions shall be construed as granting to the Customer any right, title, or interest in any of the intellectual property rights of the University of York.

6. Liability

1. The Learning Management System (LMS) and the Virtual Learning Environment (VLE) are provided to you “as is” and we exclude all representations, warranties, conditions and terms expressly or implied by statute, common law or otherwise to the fullest extent permitted by law. We do not guarantee that:
2. use of the LMS, VLE or Zoom will be compatible with all hardware and software,
3. use of the LMS, VLE or Zoom will be uninterrupted or error or virus free,
4. use of the LMS, VLE or Zoom will deliver any specific outcome for its users, or
5. defects on the LMS, VLE or Zoom will be corrected (save for those defects which the University of York is obliged to correct by law).
6. You must take appropriate steps to ensure that you regularly check for and protect against viruses when using the LMS, VLE or Zoom on any device.
7. We may terminate your account or your access to/use of the LMS or VLE with immediate effect:
8. if we reasonably believe you are in breach of these terms and conditions and/or the code of conduct;
9. in order to prevent any abusive, fraudulent or unlawful activity;
10. where necessary to prevent or stop any harm or damage to the university, any learner or the general public.
11. To the fullest extent permitted by law, the aggregate liability of the University of York, to you, the Customer, to under or in relation to these terms and conditions shall be limited to the total price payable by you under these terms and conditions.
12. Nothing in these terms and conditions shall exclude or limit liability for negligence resulting in personal injury or death; fraud; or for any other type of liability that, by law, cannot be limited or excluded.

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and the parties agree to submit to the jurisdiction of the courts of England and Wales.

Through registering for a course applicants are deemed to have accepted the above Terms and Conditions.