How to give feedback
You can give us your feedback in the way that's easiest for you:
- In person at the searchroom reception
- Phone: (01904 32) 1166
- Email: firstname.lastname@example.org
- Fill in a comments card. They're available at the reception desk and at the Library Help Desk.
- Get in touch on Twitter or Facebook
You can also let us know your thoughts when we run our annual survey or watch out for ongoing satisfaction monitoring of specific services.
We constantly strive to deliver excellent customer service to all of our users.
Your feedback is a vital part of this. We value your views and opinions and we welcome all suggestions and constructive feedback - positive or negative.
We use your feedback to improve our services.
Find out more about the improvements we've made across Information Services in direct response to what you've told us:
If you send us your comments by email, you'll receive a reply within three working days. Comments card replies may take slightly longer.
If you are unhappy please tell us.
We know that occasionally things go wrong and we welcome the opportunity to deal with these situations quickly and put things right.
Find out what to do if you wish to make a complaint: